If Employees have not received their direct deposit payments scheduled for 4/30/21,Should Intuit notify me there is an issue? . .or shut down their chat and call feature?

Hello @shelbyla.

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.
 

I see. So no email to inform in the morning. Instead clogged phone lines and disabled chat and callback features. Got it.

Getting pretty close to the end of the day as far as banking goes. Angry employees...

Thanks for getting back to us, @shelbyla.

I'd like to inform you that, phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue. Employees should receive paychecks by end-of-day today.

I appreciate your patience as we resolved this issue.