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scott-joellenbec
Level 1

If I clicked the wrong tax payment to pay, how do I undue that?

I'd like to UNschedule a tax payment and need to know how.
2 Comments
KlentB
QuickBooks Team

If I clicked the wrong tax payment to pay, how do I undue that?

I can help you with that, scott-joellenbec.

 

You can go to the Taxes menu and then undo the tax payment by deleting it. Before diving, please take note that you can only cancel a federal tax payment two business days prior to the payment date, before 5 PM PST. For state taxes, you can delete it five business days (may vary per state) days before the payment date.

 

When you're ready, follow the steps below to be guided in doing the process.

 

For QuickBooks Online Payroll Core, Premium, and Elite: 

 

  1. Select Taxes from the sidebar menu, then go Payroll tax tab.
  2. Under Tax resources, click Tax payment history.
  3. Select the name of the tax payment.
  4. From the View and Print Form drop-down, choose Delete
  5. Hit Yes to confirm the changes.

For QuickBooks Online Payroll Enhanced:

 

  1. Select Taxes from the sidebar menu, then go Payroll tax tab.
  2. Click View tax payments you have made under Taxes.
  3. Select the name of the tax payment. 
  4. From the View and Print Form drop-down, choose Delete.
  5. Hit Yes to confirm the changes.

If you're unable to see the Delete option, this means that the tax payment was already processed. At this point, I'd recommend contacting our Payroll Support Team so we can pull up your account in a secured environment and cancel the payment for you. Here's how:

 

  1. Go to the Help icon.
  2. Select Talk to a human from the Here are some ways to get started section.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Get help from a human or Contact us.
  5. Select Get a callback or Send a message to start a conversation.

In addition, here are some resources that you can read to help manage your taxes and payments in QuickBooks:

Feel free to visit us again here if you have any other concerns or tax-related questions. We're open 24/7 and always to back you up.

KlentB
QuickBooks Team

If I clicked the wrong tax payment to pay, how do I undue that?

Hi scott-joellenbec,

 

Hope you’re doing great. I wanted to see how everything is going about the issue in your tax payment last week. Were you able to undo it? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

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