Let's perform some troubleshooting steps to resolve the error you're encountering. Allow me to guide you through the process.
Browsers frequently store data from websites you often visit, which can occasionally cause unexpected behaviors on online platforms. To rectify this, open your account using a private or incognito window. You can use these keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: Command + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, return to your primary browser and clear its cache. Alternatively, you consider using a supported browser.
If the issue persists, I recommend reaching out to our Payroll Live Support Team. They can thoroughly investigate the issue and conduct a screen-sharing session to effectively resolve this matter.
Here's how:
- Navigate to the Help icon.
- Go to the Search tab and enter your concern.
- Click Contact Us and choose a way to connect with us.
Please refer to our support hours to know the best time to contact them at your convenience.
Additionally, you can generate payroll reports to utilize payroll data, enhancing your business and financial management practices.
Your experience matters to us, and we're dedicated to providing you with the help you need. Should you have further questions or concerns regarding payroll, don't hesitate to leave a comment below.
