Go to the Products & Services section, then click Details next to the status of the payroll subscription that you are canceling.
Click Cancel Service at the top right.
Follow the succeeding steps to cancel the account.
In case you can't log in or don't have the service key, we'll have to open and verify both payroll subscriptions for us to make changes to your account. However, we're unable to do that in the Community because this is a public forum.
I would recommend reaching out to our Payroll Support Team so they can cancel the old license and activate the new one. Here's how:
Go the Help menu and select QuickBooks Desktop Help.
Click Contact Us.
Let them know that you need help with your payroll subscriptions.
Click Continue, then click Start messaging.
You can always visit us again in the Community if you have other questions when running payroll.
If I show two accounts and the old one is active and I need the 2nd one active for payroll how do I do that?
The solution may have worked if I wasn't running out of time to get my issue resolved. Instead I had to call the payroll support line that I managed to find by chance on google and was able to get my issue taken care of.