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d1madsangel
Level 1

If I show two accounts and the old one is active and I need the 2nd one active for payroll how do I do that?

On May 9, 2016 a new account was created for JR Golf Services INC. I don't know why but I need that account activated for payroll services.
2 Comments 2
JenoP
QuickBooks Team

If I show two accounts and the old one is active and I need the 2nd one active for payroll how do I do that?

I'll help with your payroll concern, d1madsangel.

 

If you received an email confirmation that contains the service key of the new subscription, follow these steps on how you can key that in QuickBooks:

 

  1. Go to your Payroll Center.
  2. Press CTRL + K on your keyboard.
  3. Click Edit and enter the new service key.
  4. Follow the succeeding prompts to automatically download a payroll update. 

You can also log in to your account in the Customer Account Management Portal Site (CAMPS) to cancel the duplicate subscription or manage your account. Here's how:

 

  1. Go to camps.intuit.com
  2. Go to the Products & Services section, then click Details next to the status of the payroll subscription that you are canceling.
  3.  Click Cancel Service at the top right.
  4. Follow the succeeding steps to cancel the account. 

In case you can't log in or don't have the service key, we'll have to open and verify both payroll subscriptions for us to make changes to your account. However, we're unable to do that in the Community because this is a public forum.

 

I would recommend reaching out to our Payroll Support Team so they can cancel the old license and activate the new one. Here's how:

 

  1. Go the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Let them know that you need help with your payroll subscriptions. 
  4. Click Continue, then click Start messaging

You can always visit us again in the Community if you have other questions when running payroll. 

d1madsangel
Level 1

If I show two accounts and the old one is active and I need the 2nd one active for payroll how do I do that?

The solution may have worked if I wasn't running out of time to get my issue resolved.  Instead I had to call  the payroll support line that I managed to find by chance on google and was able to get my issue taken care of.

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