If my payroll account says it's active, when I try to run payroll it says I need to reactivate account, can you help?

Nice to have you here in the Community, @petballet2.

The payroll account can sometimes show an active subscription but read the subscription correctly when you try to run payroll. The easiest way to fix this is to remove the service key and add it back. The steps below will show you how:

1. Create a back up of your company file.
2. In the Employee menu, hover over My Payroll Service, and choose Manage Service Key.
3. In the Service Key window, navigate to the Service Name column and select to highlight the Payroll Subscription.
4. Press Remove or Alt + 0 on your keyboard. (Note: make sure to write down the key before deleting it)
5. Hit Yes to confirm that you are removing the key.

Now that the key is removed, you'll want to follow the same steps, but enter the key in the Payroll Subscription area. Then, push Save to save the key. Since the service has been turned off and back on, you can successfully run the payroll without getting the reactivation message. You can also check out this article about removing the payroll service key for more information.

Just hit the Reply button if you have any other questions or concerns. I'm always here to lend a helping hand.