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Troyboy
Level 1

Im getting an error code 2308 while trying to send payroll

Message I'm receiving while trying to send payroll information is:

Problem uploading data to service.

Sign-on was rejected.

PAYROLL SUBMISSION FAILED

Intuit has been informed that there is a problem with your bank account information

ACTION REQUIRED

6 Comments 6
AlcaeusF
Moderator

Im getting an error code 2308 while trying to send payroll

Hello Troyboy.

 

I have some insight to provide you regarding your concern about the error code 2308.

 

You encounter this error when there are changes to the employees' banking information for direct deposit. If you don't know the employee affected or if there are no changes made, I recommend you give us a call.

 

Since our tools are limited in this public forum, you can reach out to one of our Phone Support Specialists. They will be able to check your account and identify the employees' that have changes to their bank account information.

 

You can follow these steps to reach them:

 

  1. Go to: https://payroll.intuit.com/support/contact
  2. Select your payroll subscription.
  3. Select Payroll.
  4. Click View Contact Info.

Please keep in touch with me here, so I will know if you need further help with the error. Our team is on a lookout for your response.
 

Dr Doug
Level 1

Im getting an error code 2308 while trying to send payroll

Your link you does not pull up any information..."breadcrumb not found"

RCV
QuickBooks Team
QuickBooks Team

Im getting an error code 2308 while trying to send payroll

It's my priority to get your payroll working, Dr Doug.

 

If you're trying to reach out or phone support agent by clicking the link provided by my colleague, let's make sure we use a supported and up-to-date browser. Also, you'll encounter the "breadcrumb not found" message when the browser blocks the site content. To resolve this, let's add Intuit as a trusted site on your browser. 

 

Here's how:

  1. Go to the Security tab.
  2. Select the Trusted sites zone.
  3. Choose the Sites button.
  4. In the Add this website to the zone field, enter "https://*.intuit.com" and select Add. Repeat this step for both "https://*.intuit.net" and "https://*.quickbooks.com." When you’re done, select Close.
  5. Tap Custom level.
  6. Scroll down to the Miscellaneous category. Under Access data sources across domains, select Enable. Then, click OK.
  7. Hit Apply and then OK to close the Internet Options window.

You can also reach out to our Payroll Support Team directly in QuickBooks Desktop. Let me show you how: 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
  5. Tap Search
  6. Choose Start a Message or Get Phone Number to connect with our support. 

I've got a link here that provides you with articles about managing your payroll:https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Desktop%20Payr....

 

Feel free to go back to this post if you need a hand with running payroll reports or any QuickBooks related. I'm always here to ensure your success. Have a great day ahead.

kduckworth1
Level 1

Im getting an error code 2308 while trying to send payroll

I need to speak to someone in customer service

 

JasroV
QuickBooks Team

Im getting an error code 2308 while trying to send payroll

Nice to have you in the Community space, @kduckworth1.

 

I'd like to help and get you back in working order. Can you share with me the details of your concern? This way, I can provide you with the right solution for it. Any additional information you'd share is much appreciated.

 

If you still wish to contact our Support team, you can refer to the steps shared by my colleague above. Ensure to review their support hours to know their availability.

 

I'm also adding these links that you can use for guidance in managing your payroll efficiently:

 

 

Tag me in your response if you have other follow-up questions. I'm just a few clicks away from you. Keep safe and stay healthy!

Moore Financial
Level 1

Im getting an error code 2308 while trying to send payroll

I got this error. I have been trying since yesterday to contact anyone in payroll support.  The suggestion to go to help-quickbooks desktop help doesn't work.  I just get stuck in an endless loop and don't get any links to contact anyone.

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