Im getting the message "Provide critical tax information ASAP.We're missing some important information we need to pay and file your payroll taxes" but which info?

Welcome to the Community, Ginny. Your engagement is truly appreciated.

The message "Provide critical tax information ASAP. We're missing some important information we need to pay and file your payroll taxes" on your Payroll Overview page means that specific tax details are required to enable online payments and filing.
 

To find out exactly what's missing, click the Let's Go button on that banner to go directly to the Tax Payment and Filing page. There you'll see exactly which fields are blank or need confirmation.


 

QuickBooks requires your Employer Identification Number (EIN) for Federal tax and your state tax account number. The specific state tax ID you need depends on your business location. For example, California requires an EDD Employer Payroll Tax Account Number, while other states have their own equivalents or may require additional fields. 

If any of these fields are blank or incomplete on that page, that's the missing information you need to provide. If the fields are already filled in, simply verify the numbers match what you have on file with the IRS and your state tax agency.


 

Once you've confirmed or entered the correct tax IDs, click Done to complete the setup and enable online tax payments.

When you've finished all tax setups and decide to pay your payroll taxes, you can learn how in this article: Pay and file payroll taxes and forms in QuickBooks Online Payroll.
 

If you have further questions, don’t hesitate to reach out. We’re here to help.

Hi Ginny,

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.