In mileage the square boxes to assign by groups of trips to either business or personal are not working again. Do I need to cancel my payment to QB and seek new software?

Thanks for reaching out to the Community, @tdmallc.

To check if this is a browser-related (cache and cookies) issue, try signing into your QuickBooks Self-Employed (QBSE) using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To know more about how the Mileage feature works in QBSE, see the below articles:

• Learn how QuickBooks Self-Employed calculates mileage deductions
• Automatically track mileage in QuickBooks Self-Employed
• Manually track mileage in QuickBooks Self-Employed

Reach out to me in the comment section below if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!

This did not help. Cache etc are cleared to no avail. This has been an ongoing issue. QB fixed it earlier this year and now it is back.

Hello, tdmallc. 

If the steps provided by my colleague above were unsuccessful in fixing your issue, I would suggest reaching out to our support team. They can look into your specific account with you in a private 1-on-1 setting to determine the cause and provide the solution. To reach them, follow these steps below: 

1. Go to the Help menu. 
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Continue. 
5. Select how would you like to connect with us? 

Be sure to review their support hours so you'll know when agents are available.

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries in QBSE. I'm just around to help. Take care and stay safe!