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debentures
Level 1

In QBO Advanced I am adding a new user with the role Time Track Only. When I click on Send Invite I get the message "Sync your team member to send an invite" Help please?

 
1 Comment 1
Jelayca V
QuickBooks Team

In QBO Advanced I am adding a new user with the role Time Track Only. When I click on Send Invite I get the message "Sync your team member to send an invite" Help please?

I've got you covered, @debentures.

 

To begin, the prompt you encountered indicates that the user you're inviting isn't linked to an existing team member in the system. In this case, let's sync the added user to ensure they have a defined identity and the appropriate permissions. I'd be glad to guide you through this process.

 

Here's how:

 

  1. In the Add User page, expand the Time tracking section.
  2. Click the Sync team member button.
    sample.png
  3. A pop-up will appear. From the drop-down menu, choose an existing vendor or employee, or create a new one if needed.
  4. Hit Sync, then proceed to click the Send Invite button.

 

After this, your user can start tracking time for your company.

 

For more information on managing user profiles in QuickBooks, please refer to this article: Add and manage users in QuickBooks Online and Intuit Enterprise Suite.

 

I’ll also include this helpful resource that outlines the limits on billable users, chart of accounts, classes, locations, and custom fields that can added to QuickBooks: Learn about usage limits in QuickBooks Online. This also covers what happens when you reach your usage limit.

 

Additionally, we have a team of experts who can offer personal guidance on the best bookkeeping practices beyond time tracking. Check out QuickBooks Live Expert Assisted for more details.

 

You can always come back if you have further questions about wire transfers in QuickBooks. Just let me know by leaving a comment below.

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