Inactivate a work location doesn't work and no one can seem to figure it out at QB payroll. Employee in CA termed in Dec 2024 and yet I continue to be charged for CA!

It is concerning that you have waited four months without a resolution, especially after submitting a case. We encourage you to reach out to our live support again for a follow-up, Isefcik.

I am aware that you have contacted them. However, they are best positioned to look at your query in detail. They can escalate your case if necessary and provide more specific guidance on resolving this issue.

To contact:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
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4. Choose between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

I'll also include an article you can visit for the best times to contact them: Get help with QuickBooks products and services.

You can also read this article to ensure you collect the correct local tax jurisdictions and obtain the physical addresses for your employees’ home and work locations: Set up local taxes in payroll.

Your patience is greatly appreciated, and I hope this gets sorted out soon. If you have any additional concerns about managing or deactivating your employee work locations, please click the Reply button below, and we will respond promptly.