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Level 1

inactive subscription in payroll - subscription is active

Under payroll it says subscription inactive - when I go under my account it shows active with enhanced payroll.  My credit card was charged April 7th, 2020.  How do I get this corrected? 

Solved
Best answer April 24, 2020

Best Answers
Highlighted
QuickBooks Team

inactive subscription in payroll - subscription is active

Good morning, @CLRPC

 

I'd be happy to help with getting this corrected for you. 

 

Before going into detail, I want to ask if you could run a payroll update? This way, we can determine what's causing it to say inactive. 

 

You can check out this latest tax table article to ensure you have the latest one. If you don't have the latest tax table, here's how to download it in QuickBooks Desktop: 

  1. Select the Employees menu. 
  2. Choose Get Payroll Updates
  3. Click on the Download Entire Update check-box. 
  4. Go to Download Latest Update. A window will pop-up when the download is complete. 

 

If all fails, I suggest visiting the Resolve a problem verifying your payroll subscription article. It provides detailed instructions that you can follow in the order shown to fix this issue. 

 

Reach out to me whenever you have additional questions. Please know I'm here ready to help you. Have a safe and productive weekend ahead!

View solution in original post

21 Comments
Highlighted
QuickBooks Team

inactive subscription in payroll - subscription is active

Good morning, @CLRPC

 

I'd be happy to help with getting this corrected for you. 

 

Before going into detail, I want to ask if you could run a payroll update? This way, we can determine what's causing it to say inactive. 

 

You can check out this latest tax table article to ensure you have the latest one. If you don't have the latest tax table, here's how to download it in QuickBooks Desktop: 

  1. Select the Employees menu. 
  2. Choose Get Payroll Updates
  3. Click on the Download Entire Update check-box. 
  4. Go to Download Latest Update. A window will pop-up when the download is complete. 

 

If all fails, I suggest visiting the Resolve a problem verifying your payroll subscription article. It provides detailed instructions that you can follow in the order shown to fix this issue. 

 

Reach out to me whenever you have additional questions. Please know I'm here ready to help you. Have a safe and productive weekend ahead!

View solution in original post

Highlighted
Level 1

inactive subscription in payroll - subscription is active

Those steps didn't work for me. Still showing inactive in Payroll but my account is active.

Highlighted
Moderator

inactive subscription in payroll - subscription is active

Thank you for sharing the results, @reynoldsfi.

 

Let's edit let's re-enter your payroll service key so QuickBooks will initiate a new connection and reactivate your payroll subscription.

  1. Go to Employees.
  2. Select My Payroll Service.
  3. Click Manage Service Key.
  4. Find and select your payroll service key.
  5. Select Remove.
  6. Click Add.
  7. Enter your active payroll service key.
  8. Select Finish.
  9. Click OK.

Here's an article you can read to learn more: Enter your payroll service or disk delivery key.

 

I'm also including a reference here for ideas with managing your payroll tasks: Employees and Payroll Taxes.

 

I'll be here if you have any other questions. 

Highlighted
Level 1

inactive subscription in payroll - subscription is active

That didn't work. Still shows subscription inactive.

Highlighted
QuickBooks Team

inactive subscription in payroll - subscription is active

Hello, @reynoldsfi.

 

There are several possible reasons why you're still getting an inactive payroll subscription prompt. Let's delete the Paysub.ini file. This is one of the application files. Once it's damaged, it lets you validate your account now and then.

 

Here's how:

  1. Display hidden files or folders
  2. From the Search field, type Paysub.ini.
  3. Once you see the Paysub.ini file.
  4. Right-click on it, then select Delete.
  5. Repeat the same steps until all Paysub.ini files are deleted. 

Once deleted, you can run the latest payroll update before we can proceed in creating our paychecks. Also, make sure that your QuickBooks software is updated to the latest version. Just make sure to restart your computer after the update. This is to make sure that QuickBooks all components are updated.

 

If the issue persists, I'd recommend contacting our Payroll Support Team. They have the tools to look up your account securely. Also, a specialist will be able to further investigate the reason why your payroll subscription is still inactive. 

 

Let me know if you have other questions about managing your QuickBooks account. I'm always here to help.

Highlighted
Level 1

inactive subscription in payroll - subscription is active

Did you find a way to resolve this issue?

Highlighted
Level 1

inactive subscription in payroll - subscription is active

Did you find a way to resolve this problem?

Highlighted
Moderator

inactive subscription in payroll - subscription is active

Hello there, RP-PLP.

 

Have you tried the steps shared by my colleagues? If so, yet you're still prompted with an inactive payroll subscription message, I'd recommend getting in touch with our Phone Support team.

 

Here's how:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. Scroll down and click Contact Us.
  3. Enter Payroll subscription says inactive.
  4. Click Continue.
  5. Select either Message an Agent or Get a callback from us.

 

I've also added this article for more information when managing employee taxes: Employees and payroll taxes.

 

Let me know if you still need my assistance. I'll be around!

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Level 3

inactive subscription in payroll - subscription is active

I am having the same exact problem with QB desktop 2019.  I paid for my renewal on 6/8/2020. My subscription is ACTIVE when I sign into my Intuit account, but is showing INACTIVE in my Payroll window and will not allow me to run Q2 941 tax forms.

 I've also tried all the suggestions listed here (and more) with no resolution.    I followed the instructions to open a CHAT with customer support (during the posted limited hours) and the secondary chat window never loads.  At this point I've paid for QB support (and the chat feature doesn't work) and I cannot file my taxes. I am NOT amused and need some real support from Intuit to get this resolved!

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QuickBooks Team

inactive subscription in payroll - subscription is active

 

Hello there, @rwslaura.

 

Thank you for posting here in the Community!

 

I see that you have a duplicate post about this concern. I'll direct you to the response and solutions suggested by my colleague. Kindly check this link for your reference: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-enhanced-payroll-subscrip....

 

 Let me know if you need further assistance. I’m always here to help. Keep safe always.

Highlighted
Level 1

inactive subscription in payroll - subscription is active

I ant a help to verify the two debits from intuit

Highlighted
Level 1

inactive subscription in payroll - subscription is active

where do I find my payroll service key. can some talk to me.

Highlighted
QuickBooks Team

inactive subscription in payroll - subscription is active

Hi garden12. 

 

If you're looking for help verifying debits taken out of an account, you'll need to reach out to our support team as they have the tools to dive into your specific account and see exactly why you were charged. To do so, follow these steps:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.

  4. Give a brief description of your issue, then select Continue.

  5. We’ll provide you a few support options. Select which one is best for you.

If you have any other questions or concerns, feel free to post them below. Thank you for your time and have a nice afternoon. 

Highlighted
Level 1

inactive subscription in payroll - subscription is active

Windows 7, how do you find the paysub.ini file?

Highlighted
Moderator

inactive subscription in payroll - subscription is active

Thanks for joining in on the thread, TeeRubi.

 

The steps to locate and delete the paysub.ini file are already on this thread. Here's a copy of the provided steps: 

  1. Display hidden files or folders
  2. Click the Window's logo and search Paysub.ini.
  3. Once you see the Paysub.ini file.
  4. Right-click on it, then select Delete.
  5. Repeat the same steps until all Paysub.ini files are deleted. 

You can directly go to IamjuViel's response to see it, too. After deleting the file, we recommend updating the following factors:

Here are additional links that might help you in fixing the error:

We'll be right here if you need further assistance. Have a great day!

Highlighted
Level 1

inactive subscription in payroll - subscription is active

I'm having the same problem...our auto renew was on 07/13 and we've been getting this error for a couple of weeks.  I've chatted with QB because the website says there's nobody available to talk to.  This is past the point of frustrating.

Highlighted
Level 1

inactive subscription in payroll - subscription is active

Can't find the paysub.ini file... I've literally been trying to get support for 2 weeks for this issue... omg

Is there another name it could be under? QB support didn't know where to find it,  but we've done everything else and my people would really like a paycheck this week

Highlighted
Level 1

inactive subscription in payroll - subscription is active

I hope you have resolved this but if not, try this 

 

With the new version of quickbooks, the way they know how much to charge you for payroll is when you send the paystubs online!  Yup that is right - the paystubs are the issue.

 

Go to FILE> PRINT FORMS > PAYSTUBS and select SEND ONLINE

 

the system will prompt you for the user name and password that you used for VIEWMYPAYCHECK / Quickbooks workforce setup. 

 

If you don't submit these paystubs, intuit doesn't know how many employees you have paid and can't bill you monthly. 

 

this also resolves the problem when you are trying to do payroll and receive a message that you need to update your payroll. Even when you perform the update, payroll still does not show that federal and local taxes are being deducted.  Even though i updated several times, i kept getting a message that I needed to download and update my tax tables.  Once i submitted paystubs - VOILA - a bill arrives and now everything works.... 

 

Hope this helps ! 

Highlighted
Level 1

inactive subscription in payroll - subscription is active

2 hours of effort to resolve the removal of the inactive status

 

Highlighted
Level 1

inactive subscription in payroll - subscription is active

I have tries all of the suggestions. I NEED HELP PLEASE. This has gone on for one month!!!!!

Please give me a number to call. I also want t credit on my account for not being able to use the payroll service for one month.

Highlighted
QuickBooks Team

inactive subscription in payroll - subscription is active

Thanks for following this thread, Penny Purchell.


I appreciate following the steps shared by my colleagues and sharing the result. I’m here to ensure you can use the payroll service with ease.


To resolve the issue, I have to access your account and collect sensitive data to pull up billing. For security reasons, I recommend you get in touch with our Payroll Team. One of our specialists can trace where the issue is coming from in a safe environment.  Also, you can discuss with them your subscription or billing concerns.  


We streamlined the process of asking for help from our support team. You can now sign up for our call back process to save business time or get real-time help via the Message Us option.

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Press the Search button to display the Get Phone Number or Start a Message button.

For additional information, here’s a guide that lists the support hours and types: Contact QuickBooks Desktop support.


Additionally, this link contains resources on the tasks you can do using the payroll feature: Self-help articles.


Reach out to me again if you need more help with QuickBooks. I've always got your back. Have a good one.

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