It sounds like you may be logged into the wrong realm. You need to ensure you log into Workforce using the correct information. However, if you don't have the correct sign-in information, you'd need to contact our payroll support team so they can further assist with resetting the credentials. Below I've included the steps to contact support.
Go to Help, then select QuickBooks Desktop Help.
Hit Contact Us.
We’ll provide you a few support options. Choose which one is best for you.
Please don't hesitate to let me know if you have further questions or concerns. I'll be here to help you every step of the way. You can always reach out to us here in the Community anytime you need help. Take care and have a good one!
Intuit viewmypaycheck isn't showing current paycheck breakdown for employees. It is only showing from 2016. How can I fix this?
Thank you for your response.
It seems the employees are signing in correctly they just can't get to the correct portal. How could they get to the correct portal from that program? or do I have to do something on my end in quickbooks?
If you're using Workforce and you're still experiencing this issue, I recommend contacting our support team using the steps listed above so they can open a ticket for you and have our engineers investigate what is causing this concern. In the meantime, you can check out these articles that go over Workforce.