We have followed the steps in Manage Cloud Service, but we get an error message about Active X. After following the directions in the message and enabling Active X, we still cannot invite our employees. Is anyone else having this error?
I have some additional steps we can try. You'll want to configure your firewall or security software to fix the Active X error.
Let me guide you through how.
To configure, please refer to the step-by-step instruction found in this article: Configure firewall security settings for Desktop.
Then, let's check your security settings in the Internet Explorer.
Once done, restart your computer and then try inviting your employee again.
Feel free to check out these helpful articles for more information:
I've got this article for your reference in the future, too: E-file W2 and W3 in QuickBooks Desktop Payroll.
I'm here to help if you have further concerns. Don't hesitate to post.
Yes I am having the same error, I have been through all of the steps to enable activex in internet explorer but when doing this through QBs desktop I can't get passed the active x error. Would be nice to have a link to type directly into IE so we could move forward.
Thanks for joining this thread, @KeyQuill.
Let’s perform another step so you can get rid the ActiveX error.
You'll need to check your permission access when enabling ActiveX in Internet Explorer (IE). If you're already logged in as a Windows admin, you'll need to make sure to run the browser as an administrator. Here are the steps:
Then, you can perform the steps again provided by ShiellaGraceA above. After that, you can restart your computer and then re-invite your employees to Workforce.
Your employees will receive emails notifying them that their paychecks are available after you run payroll in the program.
This will help you get back on track, @KeyQuill.
I'll be around to help if you need anything else. Have a good one.
Intuit Payroll support has spent hours logged on my desktop to try and fix this issue. I've tried several support agents and nothing works.
Browser does not have Active X controls---
All I keep hearing is that they are aware of the problem and a fix is being worked on.
That was over two weeks ago.
I pay for Enterprise Solutions and this is just frustrating.
I think just about everyone is having this issue according to Intuit Support and my personal Quickbooks Enterprise Solutions Expert.
Employee tech support has spent several hours logged onto my desktop with level 2 agents and can't fix the issue. All they say is they are aware of the problem and a fix is coming.
It's been weeks now and no fix.
Our engineers are still looking into a fix to this issue, subway24378.
Since you already called, your account is already linked to the ongoing investigation. You'll be notified if any further details become available.
Thanks for your patience with regards to this concern.
1 Month and no fix----Really?????
Does Quickbooks have any clue how much time is now spent and wasted sending pay stubs manually to employees. There are many other payroll services out there looking for business.
This is unacceptable!!!!!!!!!!!!
I'm tired of listening to excuses. They should make this a priority and get the geniuses working on this immediately.
I agree - we too are getting the run-a-round. And I'm finding it hard to believe for such a big company they didn't do a Beta Test before rolling this over to a new platform.
Not to get off the subject (believe me you - I am FRUSTRATED), but it seems QB is more interested in awarding their customers with "badges" when we make comments. I don't care about how many so-called badges I have earned. What your customers want QB is to be able to have their employees VIEW THEIR PAYSTUBS without us having to PRINT them and mail them!!!!! GO BACK TO THE OLD PLATFORM until you have resolved this issue!!!!!!
Allow me to step in and help provide an update regarding employees not able to view their pay stubs online.
I understand it can get frustrating to have your issues at repeated occurrences, I'll make sure to take note of your feedback. I've checked the investigation status about this issue, and it still in progress. As of now, we haven't received any updates yet if when this will be resolved but rest assured that our engineers are currently investigating and working on an immediate fix.
While we're continuing to work on resolving this issue, in the meantime you can manually print your employees pay stub by following the steps in this article: Set up and print payroll paychecks and pay stubs.
Also, I encourage you contacting our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue.
Here's how to contact our customer support:
I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
There was an employee update last night and it's working now
I was able to invite my employees this morning.