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Invite employees to view paychecks and W-2’s online

We have followed the steps in Manage Cloud Service, but we get an error message about Active X.  After following the directions in the message and enabling Active X, we still cannot invite our employees.  Is anyone else having this error?

11 Comments
QuickBooks Team

Re: Invite employees to view paychecks and W-2’s online

Hello MelissaLove,

 

I have some additional steps we can try. You'll want to configure your firewall or security software to fix the Active X error.

Let me guide you through how.

 

To configure, please refer to the step-by-step instruction found in this article: Configure firewall security settings for Desktop.

 

Then, let's check your security settings in the Internet Explorer.

  1. In Internet Explorer, click Tools, then click Internet Options.
    Note: If you can't see Tools, press Alt.
  2. Go to the Security tab, then select Custom level...
  3. Under ActiveX control and plug-ins:
    • Enable Allow Scriptlets.
    • Enable Automatic prompting for ActiveX controls.
    • Enable Binary and script behaviors.
    • Set Download signed ActiveX controls to Prompt.
    • Set Download unsigned ActiveX controls to Prompt.
    • Disable Initialize and script ActiveX controls not marked as safe for scripting.
    • Enable Run ActiveX controls and plug-ins.
    • Enable Script ActiveX controls marked safe for scripting.
  4. Select OK.
  5. Go to the Advanced tab, then go to the Security section. Make sure Do not save encrypted pages to disk is unchecked.
  6. Choose OK.

Once done, restart your computer and then try inviting your employee again.

 

Feel free to check out these helpful articles for more information:

I've got this article for your reference in the future, too: E-file W2 and W3 in QuickBooks Desktop Payroll.

 

I'm here to help if you have further concerns. Don't hesitate to post.

Not applicable

Re: Invite employees to view paychecks and W-2’s online

Yes I am having the same error, I have been through all of the steps to enable activex in internet explorer but when doing this through QBs desktop I can't get passed the active x error.  Would be nice to have a link to type directly into IE so we could move forward. 

QuickBooks Team

Re: Invite employees to view paychecks and W-2’s online

Thanks for joining this thread, @KeyQuill

 

Let’s perform another step so you can get rid the ActiveX error. 

 

You'll need to check your permission access when enabling ActiveX in Internet Explorer (IE). If you're already logged in as a Windows admin, you'll need to make sure to run the browser as an administrator. Here are the steps: 

  1. Right-click the Internet Explorer icon on your desktop. 
  2. Choose Run as Administrator.
  3. Select Allow this operation if prompted.

 

Then, you can perform the steps again provided by ShiellaGraceA above. After that, you can restart your computer and then re-invite your employees to Workforce.

 

Your employees will receive emails notifying them that their paychecks are available after you run payroll in the program. 

 

When processing W-2's at the end of the tax year, you'll need to make sure your employees can access these forms on their Workforce accounts

 

This will help you get back on track, @KeyQuill

 

I'll be around to help if you need anything else. Have a good one.

Frequent Explorer **

Re: Invite employees to view paychecks and W-2’s online

Intuit Payroll support has spent hours logged on my desktop to try and fix this issue.  I've tried several support agents and nothing works.

Browser does not have Active X controls---

All I keep hearing is that they are aware of the problem and a fix is being worked on.

That was over two weeks ago.

I pay for Enterprise Solutions and this is just frustrating.

Frequent Explorer **

Re: Invite employees to view paychecks and W-2’s online

I think just about everyone is having this issue according to Intuit Support and my personal Quickbooks Enterprise Solutions Expert.  

 

Employee tech support has spent several hours logged onto my desktop with level 2 agents and can't fix the issue.  All they say is they are aware of the problem and a fix is coming.

It's been weeks now and no fix.

QuickBooks Team

Re: Invite employees to view paychecks and W-2’s online

Our engineers are still looking into a fix to this issue, subway24378.

 

Since you already called, your account is already linked to the ongoing investigation. You'll be notified if any further details become available.

 

Thanks for your patience with regards to this concern. 

 

 

Frequent Explorer **

Re: Invite employees to view paychecks and W-2’s online

1 Month and no fix----Really?????

Does Quickbooks have any clue how much time is now spent and wasted sending pay stubs manually to employees.  There are many other payroll services out there looking for business.

This is unacceptable!!!!!!!!!!!!

I'm tired of listening to excuses.  They should make this a priority and get the geniuses working on this immediately.

Not applicable

Re: Invite employees to view paychecks and W-2’s online

I agree - we too are getting the run-a-round. And I'm finding it hard to believe for such a big company they didn't do a Beta Test before rolling this over to a new platform. 

Not applicable

Re: Invite employees to view paychecks and W-2’s online

Not to get off the subject (believe me you - I am FRUSTRATED), but it seems QB is more interested in awarding their customers with "badges" when we make comments. I don't care about how many so-called badges I have earned. What your customers want QB is to be able to have their employees VIEW THEIR PAYSTUBS without us having to PRINT them and mail them!!!!! GO BACK TO THE OLD PLATFORM until you have resolved this issue!!!!!!

QuickBooks Team

Re: Invite employees to view paychecks and W-2’s online

Hi, @CatB00kkeeper.

 

Allow me to step in and help provide an update regarding employees not able to view their pay stubs online.

 

I understand it can get frustrating to have your issues at repeated occurrences, I'll make sure to take note of your feedback. I've checked the investigation status about this issue, and it still in progress. As of now, we haven't received any updates yet if when this will be resolved but rest assured that our engineers are currently investigating and working on an immediate fix. 

 

While we're continuing to work on resolving this issue, in the meantime you can manually print your employees pay stub by following the steps in this article: Set up and print payroll paychecks and pay stubs.

 

Also, I encourage you contacting our QuickBooks Online Support Team so they can add you to our notification list of affected users to receive live email updates about this issue.

 

Here's how to contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

Frequent Explorer **

Re: Invite employees to view paychecks and W-2’s online

BREAKING NEWS:

 

There was an employee update last night and it's working now

I was able to invite my employees this morning.

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