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Level 1

Inviting employees to view paychecks and W-2's Online

I am trying to send invites to employees to view their paychecks and w-2's online and it went fine and sent the invites fine to all employees except for 3.  For the 3 employees I am getting the following error message

 Email cannot be delivered to the email address because of technical difficulties.
Try again after sometime

Well, I have tried resending it multiple days and I get the same error message every day.  I know the invites are working too because I sent a couple new employees invites today and they went through fine.  Anybody else having this problem that can help me out with this please let me know.  Thank you.

1 Comment

Inviting employees to view paychecks and W-2's Online

Thanks for sharing the error, shnmwilli.


I appreciate your attempts in re-sending the invitation email. Let’s work together to sort it out and make sure to deliver the invites to your employees.


The message you've got usually shows if the employee's name has special characters (ex. @, #,*, etc). Let's remove them to resolve the error and successfully send the email.


Here's how:

  1. Go to Employees at the top menu bar.
  2. From the drop-down, select the Employee Center to see the list.
  3. Double-click the name to open the profile.
  4. On the pop-up window, review the first and last name and remove any special characters.
  5. Hit OK to close the screen.

Please repeat the same steps to the other two employees. Lastly, send them the invitation email to access the employee's paycheck once more.


If you're still getting the same error, please contact our Customer Care Team. They have the resources and tools such as screen-sharing to help you fix the issue.


Here's how to contact us:

  1. Open QuickBooks Desktop.
  2. Click Help at the top and choose QuickBooks Desktop Help or press F1 on your keyboard.
  3. On the Have a Question? screen, scroll down and select the QuickBooks support representative.
  4. Choose QuickBooks Desktop, then select Payroll.
  5. Select your payroll product.
  6. Click the Chat with us link.

Also, check out the following article for the steps on how to upload paychecks into QuickBooks Workforce: Uploading historical paychecks.


Please reach out to me if there is anything else you need about QuickBooks Desktop. I'm glad to help.

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