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Level 2

Inviting employees to Workforce through Payroll cloud-email change

Here's what happened. I was finally able to get to the point of Inviting employees to the new paystub site in Workforce. One employee's email was incorrect so I corrected it in their Employee account. But when I go through the motions, the Payroll cloud is not updating the information and still showing the old email. I've logged out, back in several times. Their Quickbooks employee file shows the correct email. HELP!

11 Comments
QuickBooks Team

Re: Inviting employees to Workforce through Payroll cloud-email change

Hi there, @sherignp.

 

You can send your usage data to sync your QuickBooks Desktop with Intuit’s server. Let me guide you how.

 

Sending your usage data allows you to sync the information on your company file with Intuit’s server. Thus, all information can be correct and updated.

 

Here’s how:

  1. Click on Employees from the menu bar.
  2. Choose My Payroll Service.
  3. Select Send Usage Data.

If email is still not updated, you can contact our QuickBooks Workforce Support. This way, they can help you update your employee's email on the payroll cloud.

 

You can also read this article for more information: Give Employees Online Access to Paychecks and W-2's.

 

Please let me know if you have any other questions or concerns. I’d only be a post away.

Level 2

Re: Inviting employees to Workforce through Payroll cloud-email change

SEnd Usage DAta does not show up as an option for me.
QuickBooks Team

Re: Inviting employees to Workforce through Payroll cloud-email change

Thanks for getting back to us, @sherignp.

 

Currently, there's an ongoing issue on our workforce site. Rest assured, our engineering team is already on it and looking for a fix.

 

I suggest contacting our support team. This way they'll include you to the list of affected users. Once any update is available, they'll notify you via email. Here's how to contact them.

  1. Open QuickBooks Desktop.
  2. Go to Help.
  3. Choose QuickBooks Desktop Help.
  4. Click Contact Us.

You can check this article for reference: Contact the QuickBooks Desktop Customer Support Team.

 

We appreciate your patience while we're fixing on it. Please don't hesitate to leave a comment below if you have any other concerns. I'll be here to help you.

Level 2

Re: Inviting employees to Workforce through Payroll cloud-email change

Nope - did not help. The incorrect email still comes up for the employee when trying to end them an Invite to Workforce.
QuickBooks Team

Re: Inviting employees to Workforce through Payroll cloud-email change

Thanks for the quick response, @sherignp.

 

I've already updated my post above. About your concern, there is an ongoing investigation with inviting employees to the workforce.

 

So you'll be added to the list of affected users. I recommend following the steps above to reach out to our support team. 

 

As always, if you need anything else, just leave a comment below. I'm always here to help.

Level 1

Re: Inviting employees to Workforce through Payroll cloud-email change

Has this issue with Workforce been fixed yet?

I am having the exact same problem.

And "Send Usage Data" does not show up as an option for me either.

Please advise.

 

Moderator

Re: Inviting employees to Workforce through Payroll cloud-email change

Our engineers are still working to resolve this issue, bstohlman.

 

While waiting for the updates, you can let your employees change their email address on their workforce account. They can click the Gear icon, and then select Account and Settings.

 

Also, if you haven't contacted our phone support, I'd suggest reaching out to them. That way, they'll add your contact information to the notification list. Here's how:

 

  1. Click the Help menu, and then select QuickBooks Desktop Help.
  2. Enter employee's email address is still showing the old one in the Ask a question field.
  3. Click Continue.
  4. Choose either Message an Agent or Talk to a Specialist.

Additionally, the Send Usage Data is available on your Direct Deposit. This option cannot change your employee's email address.

 

We will update this thread once a fix will be rolled out. Thank you for your patience.

Level 1

Re: Inviting employees to Workforce through Payroll cloud-email change

Has this been fixed, I am still getting Company Realm Error The access to VMP admin view is denied because the realm ID was not found. To access administrator privileges for ViewMyPaycheck, 1) Close and reopen your company file. 2) On the My Company window, sign in with your credentials (Intuit login and password) in the respective fields.

 

I have followed instructions several times, still no luck.

QuickBooks Team

Re: Inviting employees to Workforce through Payroll cloud-email change

Hello there, mmadison.

 

Our Support Team already tag the Company Realm Error when inviting employee to Workforce as an ongoing issue. They are still working to implement a resolution as soon as possible. 

 

While we don't have the exact time frame as to when will be the complete resolution, I'd recommend contacting our Customer Care Team to be added to the notification loop.

 

They have the tools to check your account in a secure environment and have the resources to identify what's causing this unexpected behavior. The instructions on how to get in touch with us are shared by my colleagues above.

 

Let me know how it goes and stay in touch if you have any other concerns. I'll be around.

Level 1

Re: Inviting employees to Workforce through Payroll cloud-email change


Has anyone figured this out???

Having the same issue. 

Representatives unable to help. 

Moderator

Re: Inviting employees to Workforce through Payroll cloud-email change

Hi malves,

 

This issue is still ongoing and our engineers are working continuously to resolve this as soon as possible. So you're able to receive updates on this investigation, I recommend reaching out to our QuickBooks Workforce Support Team.

 

Here's how to get in contact with them: Workforce Support. Just click on the Live Chat link and enter your account information.

 

Any updates on this issue will be communicated via email.

 

I'll also notify here once this will be resolved.

 

I appreciate your patience and understanding. Let me know if you have any follow-ups or other questions. I'm always ready to lend a hand and help you further. Wishing you a good one.

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