I'll help you accomplish your task in QuickBooks Online Payroll, @Otto Maddox.
If the IRS or a state agency sends you a notice about a new deposit schedule or filing requirements, you'll need to update the account before the effective date.
Simply go to the Payroll settings and update your filing schedule from there. Here's how:
For more info, you check out this article: Change your deposit and filing schedule.
You can also skim through this article about what an IRS or state tax notice means and what you need to do with the notice.
Please feel free to get back to me here for any additional questions about updating the deposit/filing schedule. I always have your back. Thanks for dropping in, and cheers for more success!
Thanks for getting back with the Community, Otto Maddox.
To verify my understanding, are you saying that you're unable to change payroll settings because you're locked out of your QuickBooks Online account?
If so, you can use the Forgot your User ID or Password? to get back into it.
If you're unable to get back into the account using these steps, I'd recommend continuing to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and see what options are available.
In the event you're able to sign in, but still can't update payroll settings, please get back with me here with more details.
I'll be looking forward to hearing back from you. Have a lovely day!
Good afternoon, @Otto Maddox.
Thanks for reaching back out to the Community. Let me point you in the right direction to get this resolved.
If you're unable to get into the area where you change your filing schedule, then the best route would be to contact our Customer Support Team again. Sometimes when our support team edits the schedule and filing information, it can take time.
Here's how to contact our payroll support:
Keep us updated on how it goes. I'm only a post away if you need me. Take care!