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sage-contracting
Level 1

Is anyone else having trouble when they enter mileage using addresses? If I enter a trip I know is 27 miles (according to Google maps) then quickbooks sees it as 18 miles

 
3 Comments
CharleneMae_F
QuickBooks Team

Is anyone else having trouble when they enter mileage using addresses? If I enter a trip I know is 27 miles (according to Google maps) then quickbooks sees it as 18 miles

I'm here to help you resolve the inaccurate trips, sage-contracting.

 

Let's perform browser troubleshooting steps to resolve this. The stored cache can affect the performance of QuickBooks Online that can cause unexpected behavior.

 

 To start, I'd suggest logging in to your QuickBooks Online account via a private window. Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once signed in, enter the miles again. If it's correct, clear the browser's cache. You can also use supported browsers to have the best and most secure experience with QuickBooks.

 

If the issue persists, I's suggest deleting and recreating the trips. 

 

In case you're using the QuickBooks Online app, please see this article to learn what to do: Fix Mileage Tracking Issues.

 

Additionally, I've added these articles to learn more about the mileage tracking feature in QuickBooks:

 

I suggest getting back to this thread if you assistance in managing your trips. We're always here to help.

CharleneMae_F
QuickBooks Team

Is anyone else having trouble when they enter mileage using addresses? If I enter a trip I know is 27 miles (according to Google maps) then quickbooks sees it as 18 miles

Hi sage-contracting,

 

Hope you’re doing great. I wanted to see how everything is going about entering the correct trips in QuickBooks. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

sage-contracting
Level 1

Is anyone else having trouble when they enter mileage using addresses? If I enter a trip I know is 27 miles (according to Google maps) then quickbooks sees it as 18 miles

I will try this when I have a minute but it just seems crazy you are never Kate getting your 25.25 out of my account but it takes days for a response and then when I get one the work still falls on me when the problem is obviously with your program. Very disappointing 

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