Welcome to the Community, Rose.
I wish you didn't have to experience not being able to access online Bill Pay this long. Don't worry, I've got the necessary fixes to help you get around the issue.
In some cases, issues in the web browser may affect unexpected behaviors in the program. That said, I suggest opening QuickBooks Online (QBO) in a private window for a fresh start.
Here are the keyboard shortcuts you can utilize:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
We can also clear the browser's cache and cookies. This way, it removes the accumulated cache that causes errors when using Bill Pay.
Moreover, let's check if you're using a supported and up-to-date browser to have the best and most secure experience with QBO.
If you're interested in sending payments to foreign vendors using Bill Pay for QBO, please refer to this article: Send international payments using Bill Pay for QuickBooks Online. With just a few clicks, you can access international transactions from your account faster.
Please keep us updated if you have further concerns with accessing Bill Pay. I'm here to make sure everything is taken care of for you. Have a fantastic week!
