Hi TTMelissa,
If you haven't tried some troubleshooting steps, let's do that to rule out any browser-related issues.
We can start by opening your QuickBooks Online account in an incognito or private browser. You can also try using a different browser such as Internet Explorer, Safari or Firefox.
Here are the keyboard shortcuts:
- Chrome: Press Ctrl + Shift + N
- Mozilla Firefox: Press Ctrl + Shift + P
- Internet Explorer: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If it works, let's clear the temporary internet cache in the regular browser and try clicking the Pay Taxes button again.
If you get the same result after the troubleshooting steps above, I'd recommend contacting our Phone Support Team. They have more resources available to investigate this issue further.
Feel free to reach out to us if there's anything else you need help with QuickBooks. Thanks.
