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jordi1
Level 1

Is aynone else having issues with their 1099 E-File? After hitting "Continue to e-file" I get a message saying please wait as E-File service loads, yet it never does.

A new screen pops up and says "Please wait while we load the 1099 E-File Service..." I've waited up to 15 minutes for the service to load, and it never does. Anyone else having this issue? Or know how to resolve this issue?
Solved
Best answer January 05, 2021

Best Answers
KlentB
QuickBooks Team

Is aynone else having issues with their 1099 E-File? After hitting "Continue to e-file" I get a message saying please wait as E-File service loads, yet it never does.

I can help you fix this, jordi1.

 

There are times that the accumulated cache and cookies in the system become corrupted causing connection issues to our electronic filing services. To isolate the issue, you can try accessing your QuickBooks account in a private/incognito window. Performing this process will help you rule in/out the browser as the root cause of the issue since this mode doesn't save web searches.

 

You may use these shortcut keys to launch the window:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox
  • Ctrl + Shift + P for Microsoft Edge
  • Command + Shift + N for Safari

Once done, electronically file your Form 1099 again. If the page loads successfully, you'll have to go back to your regular browser and clear the cache to enhance your browsing experience. You may also switch to other supported browsers as an alternative.

 

Additionally, here are some articles that you can read to help complete year-end tasks and wrap up this year’s payroll:
 

Let me know if you need further assistance in filing your tax forms by leaving a comment below. I'm looking forward to helping you out again.

View solution in original post

2 Comments
KlentB
QuickBooks Team

Is aynone else having issues with their 1099 E-File? After hitting "Continue to e-file" I get a message saying please wait as E-File service loads, yet it never does.

I can help you fix this, jordi1.

 

There are times that the accumulated cache and cookies in the system become corrupted causing connection issues to our electronic filing services. To isolate the issue, you can try accessing your QuickBooks account in a private/incognito window. Performing this process will help you rule in/out the browser as the root cause of the issue since this mode doesn't save web searches.

 

You may use these shortcut keys to launch the window:

 

  • Ctrl + Shift + N for Google Chrome
  • Ctrl + Shift + P for Mozilla Firefox
  • Ctrl + Shift + P for Microsoft Edge
  • Command + Shift + N for Safari

Once done, electronically file your Form 1099 again. If the page loads successfully, you'll have to go back to your regular browser and clear the cache to enhance your browsing experience. You may also switch to other supported browsers as an alternative.

 

Additionally, here are some articles that you can read to help complete year-end tasks and wrap up this year’s payroll:
 

Let me know if you need further assistance in filing your tax forms by leaving a comment below. I'm looking forward to helping you out again.

View solution in original post

jordi1
Level 1

Is aynone else having issues with their 1099 E-File? After hitting "Continue to e-file" I get a message saying please wait as E-File service loads, yet it never does.

This worked. Thank you!

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