Hello there. Thanks for taking the time to post your concern here in the Community space.
For us to provide an appropriate resolution, we have to ask you a few questions. Firstly, may I know what plan you're currently in for QuickBooks Online (QBO)?
Additionally, can you add more details to your concern?
Feel free to leave a comment below. Your response would be highly appreciated. Looking forward to having you again here in the Community, stay safe.
