Is the Mileage option broken after update? Personal check-box gone from add trip and cannot view multiple days on ALL option within year or month. Please fix and update.

Hello, cwdsllc2018.

Let's work together and get this fixed.

Sometimes, missing options can be caused by a corrupted file cache on your browser. We can perform some troubleshooting steps to rule this out. Let's begin by opening an incognito or private browser. This mode prevents your browsing history from being stored.

You can use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Next, sign in to your QuickBooks Online account and go to Mileage. Check to see if you have the option to select Personal. If it's available, go back to your regular browser and clear its cache. Finally, make sure to close and re-open your browser afterwards.

Alternatively, try using a different supported browser.

For reference, check out Step 4 in this article: Automatically track mileage in QuickBooks Online.

Please keep me posted on how it goes from your end. I'd like to ensure this is resolved for you. Take care and stay safe.

Hello  RenjolynC,

Thanks for the reply!

Just tried the incognito mode on Vivaldi and the problem still exists! I even tried Microsoft Edge, which I never use, and the problem still is there! Also, cleared all of the cookies and reopened the browser. And yup, the problem is still there.

This problem is on the dev side and needs to be fixed/added back in. I don't know why a feature like is would be written out of the code??? Maybe it was a mistake?

Furthermore, Yes, I have tried the Automatically track mileage in QuickBooks Online. It worked, horribly. I had to resort to entering the mileage by hand to make sure it was accurate.

Hopefully this mistake can be fixed soon?

cwdsllc2018

I can provide a different way to mark your trip as personal in QuickBooks, cwdsllc2018.

I appreciate all the efforts you've taken so far to troubleshoot the missing option on your mileage page. This is not the experience I wish you to come across when using our product. Don't worry, I'll make sure that the trip will tag as Personal in your QuickBooks Online account.  

You can temporarily add the trip as a Business and change the type to Personal after. Let me show you how: 

1. Select the Mileage button on the left side. 
2. Add the trip as Business and click Save. 
3. Click Business and check the mileage you previously created. 
4. Pick the personal logo and choose Apply.

Concerning the automatic track mileage issue, I'd recommend checking this link to troubleshoot the problem: Fix mileage tracking issues in QuickBooks Online.

Furthermore, check out this article to know how to calculate mileage deduction and other frequently asked questions: Mileage Overview. 

Let me know if you have further questions about your mileage. I'm always here to help again. Be safe, cwdsllc2018.

Hello MichelleBh,

Thanks for your reply, but your solution fixes only one problem which I was familiar with already. The two problems that I repeatedly ask to be fixed or at least acknowledged are being ignored. For that, I must end using the mileage option in quickbooks for it is broken. I hope, in the future, one of quickbooks' devs will read this and fix the problem. But, until then, I will consider this a broken issue, and stop using this section of the program.

Thanks

cwdsllc2018