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Level 1

Is the QBO payroll system down? I cannot run payroll reports and my payroll submission took longer than normal. Anyone else having issues?

 
1 Comment
QuickBooks Team

Is the QBO payroll system down? I cannot run payroll reports and my payroll submission took longer than normal. Anyone else having issues?

Thanks for alerting us, @rayshawngrady.


Is there any prompts or error message appear on your end?


As of the moment, we haven't received reports if there's an issue with the payroll system when running reports and submitting payroll. The stored data cache in the system perhaps is preventing you from achieving these tasks.


We can perform some troubleshooting steps to resolve the issue. You can start by accessing your QuickBooks account in a private/incognito browser. Feel free to use these shortcut keys for quick navigation:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P


Then check if everything is now back to normal. If it works, you’ll want to clear your main browser’s cache to eliminate the junk files and help the system run efficiently. You can also use other supported browsers except for Internet Explorer as an alternative.


I’ve added this article here that has a list of available payroll reports in QuickBooks Online. You can select each to view and learn more.


Let me know how this process goes. And if in case you have additional concerns with QuickBooks payroll, you can include it in the message. I'll get back to you as soon as I can.

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