We don't have a setting in QuickBooks Online where you can set the time zone. However, you can change the computer's date and time settings. QBO's time will depend on the what you've set up on your computer.
Here's how to change your computer settings:
Don't hesitate to come back with more questions.
I have this same issue and my time and time zone are correct on my pc. Running any reports are showing in GMT time zone and I am in central. Today is June 12th but when running reports and Today is selected it pulls in June 11th which was yesterday.
Is there a way to correct this in QBOA?
I can clarify this for you, CMC Tax Guy.
QuickBooks Online servers record the dates and time in Greenwich Mean Time (GMT). When running reports, QBO interprets the time based on the time zone of our server which happens to be GMT.
That answers your concern about the time zone on the report. If you have other concerns, just let me know.
Thanks for the reply and clarity.
Unfortunately not the answer I was hoping to hear but will have to work with it. Thankfully using "custom" dates works. Hopefully this is something Quickbooks can improve on so accountants like me or in CST can run reports to capture same day transactions or activities by just selecting the "Today" period.
I have a solution that you can try, revholt.
The time zone in QuickBooks Online is dependent on your computer's settings. You can update the information by following these steps:
Once done, sign out from your QuickBooks Online account and sign in again to refresh the settings. Then, run a report and check the time zone.
I'm adding this article for more details: Run reports in QuickBooks Online.
Please keep me posted if you have any additional questions. I'm always here to help. Thanks.
Hey there, @revholt.
Thanks for reaching out to the Community.
To clarify, have you checked your account settings to ensure you have the correct address in QuickBooks Online? Having the incorrect address can cause this issue. Allow me to show you how to check this below.
1. Hit the gear icon and choose Account and Settings.
2. Scroll down and find Address. Check if it's correct. If not, click on the pencil icon to the right of the screen.
However, if your address is correct, I recommend contacting our technical support team. They have the tools to review your account in a secure environment and investigate this issue further.
Please let me know if there is anything else that I can do for you. You can always reach out to the Community any time you need a helping hand in getting back to business. Take care!
Thanks so much for answering me. I have contacted support several times over the past several years for various questions and nobody has ever gotten back to me, ever. To answer your question, yes, the address is correct. I guess I'll just live with it, which I have been doing for a long time, anyway. I appreciate you reaching out to help me. Thanks again.
I have the Desktop version and my time and date show correctly in reports, but the time is wrong in sending my direct deposits.. it says it is past 5pm but it is only 3:44. This worked fine until today, now all my DD payroll will be a day late even though i submitted it on time. How can i adjust this?
Thanks for joining the forum, alh66,
Normally, you must send us your payroll before 5 P.M., Pacific Time, two banking days prior to the paycheck date.This is to guarantee that your direct deposits process on time.
If you've missed the cut-off time, your payroll will process the next business day. This means your employees will get paid a day later.
In order to avoid this, there are things you need to look into. First, always check the time you will send DD checks. QuickBooks is using the time settings on your computer. If you're not using Pacific Time, use a timezone converter to ensure you don't go beyond the cut-off time. I'm adding the steps below to guide you on how to update your time and date settings:
For Windows 10:
1. At the bottom-right of the screen, click on the time and select Adjust Date/Time.
2. Turn on Set time automatically and Set time zone automatically in the Date & Time tab. If you don't want to turn them on, make sure to choose the correct Time Zone from the Time Zone drop-down menu.
3. Close the Time & Language window.
For Windows 7, 8, & Vista:
1. At the bottom-right of the screen, click on the time and select the Change date and time settings link.
3. Make sure the date and time are correct, then hit OK.
4. Click the Change time zone button.
5. Choose the correct time zone, then click OK.
6. Hit OK to close the Date and Time Settings window.
Next, review if the pay date falls on a weekend or a holiday. Please note that we do not process payroll during this time. Make sure to advance the payment to avoid late posting. Read this article to learn more: How do federal holidays affect my direct deposit?
This article will show the streamlined process of sending DD transactions to avoid any delays: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll
Let me know if there are other concerns you need help with. I'll be right here to help. Have a nice week ahead!