Is there a widespread payroll outage

Hi, @john259.

Thank you for reporting this in the community. There was an issue this morning (April 30th) that prevented some direct deposits from being processed as normal. The good news is, this has now been resolved and we expect to see funds available in your employees' bank accounts by the end of the day today.

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

The basic elements of great system outage messages11 outage communication best  “Customers are unable to pay for goods” is better than “our payment gateway is down.”  There are widespread issues affecting people in varied ways.

MyBalanceNow

Let's perform some troubleshooting solutions to get past the error message, Brandon43. 

I've checked here on our and there's no reported case about the error message you've provided. There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes the odd behavior when using QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try running customer transactions or payment again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If the problem persists, please reach out to our Customer Support Team. They'll pull up your account in  secure environment and investigate what's causing this issue. You may call us at a time convenient to you, send a message via chat, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Chat or Get a callback.

Feel free to visit our Invoices and payments page for more insights about managing your company's income and sales transactions.

I'd like to know how you get on after trying the steps or contacting our support as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.