Hi @admin448,
We appreciate your prompt inquiry regarding the missing Box 12DD on your W-2 forms. I understand how important it is to provide accurate and complete tax forms to your employees. Let me help you sort this out.
In this situation, I recommend contacting our Live Payroll Support Team. They can review your account and help you determine whether this is a setup issue not configured to report in Box 12DD. Here's how:
- Sign in to your QuickBooks Online account.
- Go to the Help menu at the top right of QuickBooks.
- Select Contact Us.
- Tell us how we can help you. Then, choose your preferred support method and click Continue.
- Choose to Chat with us or Have us call you.
To ensure your concern is prioritized. Please check our support hours and contact us at a time that is convenient for you.
Our goal is to ensure that you can access the necessary information and make any corrections, allowing you to stay focused on your business. If you have additional details about your situation, don't hesitate to loop back in the thread.