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issue submitting direct deposit authorization

I upgrade to Pro 2019. This is first payroll since upgrade. I can't submit for direct deposit. Also, when I went into 'Manage Your Account', 2019 is not showing up.

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Re: issue submitting direct deposit authorization

Good day, @bmailloux,


It's great to have you here today. I can share some insights about activating your Direct Deposit information in QuickBooks Desktop.


If nothing happens after submitting the authorization, it's possible that there are required information that you might have missed on the form like the Zip codeIndustry and email address. Make sure you expand the arrows ▶️ for each interview, and fill out all the Edit links before submitting the sign-up information. If you're still unable to complete the last step, try removing all the information on the form then manually re-enter the information, then click on Submit again.


Follow the steps below to complete the set up:

  1. Go to the Employees menu.
  2. Select My Payroll Services then Activate Direct Deposit.
  3. Complete and review the form. When asked for zip code in the legal company information, enter the 5 digits only without the extension.
  4. In the Verify Your Company Information section, click the Edit link.
  5. Select the Industry you're in.
  6. Add the Owner’s credentials: Email, SSN, and DOB.
  7. Edit the Payroll Administrator Information and confirm the email address.
  8. In the Enter Your Bank Information section, enter the bank account information that Intuit QuickBooks Payroll debits for direct deposit transactions and fees. This is your bank account that you use to pay your employees.
  9. Click and read the View Agreement link.
  10. Tap the I have read and agree to the terms of service agreement checkbox.
  11. In the Check Security Limits section, answer the questions provided.

You can check this article for figures and for detailed information: Direct deposit requirements, signup, and activation for QuickBooks Desktop payroll.


Additionally, the Manage Your Account button is found the the Company section of your QuickBooks file. Make sure your software is up-to-date to access this preference. Please see screenshot:


As always, you can reach out to our QuickBooks Desktop Support for additional help:

  1. Go to:
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I'm confident those steps will help you complete your set up. Please let me know how this goes by leaving a comment below. I want to make sure you're all set. Have a wonderful day!

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