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Level 1

Issue with Payroll PIN

We had Enhanced Payroll for desktop which expired on 11/28. Knowing it was going to expire, we purchased Online Payroll Elite because we wanted the extra features. During set-up we learned of an issue and had to push back our start date to January 1, 2021. That left us without payroll for this month, so I talked to sales and was able to purchase a month-to-month payroll plan given the circumstances. Tech support helped me get the "old" plan going again back in desktop, all our old data was there, etc. We go to run payroll and when we are trying to transmit the transactions to Intuit, it's now saying our PIN isn't correct. What happened? And how do we go about fixing this (and fast)!

1 Comment
QuickBooks Team

Issue with Payroll PIN

There are two options on how you can reset or recover your pin for Direct Deposit, StAnWa.


First, is inside the Payroll Center itself. Just make sure that you're logged in as the Admin to be able to do this task. Here's how:


  1. Go to the Employees menu, then click Send Payroll Data.
  2. In the Send/Receive Payroll Data window, then click the Send button.
  3. Proceed the Payroll Service PIN window and click Forgot your PIN?
  4. Enter your Admin password in the Password field.
  5. Click OK. Then, the Enter New PIN window opens.
  6. Enter a new PIN when prompted.
  7. Click Submit button.

Second is by downloading a Pin request for, fill it out, and send it back to us. Go to Method 2 of this article for more details: Change PIN For Processing Direct Deposit Payroll.


Once you're done sending the paychecks, you'll want to run a payroll report. You can it to quickly review the data in the transactions that you just created. Here's an article as a guide: Create A Payroll Summary Report.


Don't hesitate to reach out to us again if you have follow-up questions. 

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