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Level 1

Issues setting up new employee

Hey guys,


So i was setting up a new employee, my first one. I added all his information in and when i was setting up the direct deposit info, quickbooks had that error thing it always does and i had to start over again. So i deleted him and went to set it up again but it keeps saying that he is already in the system but i cant find him anywhere but in a tab in journals. Is there a way i can start fresh or what?

1 Comment

Issues setting up new employee

Hi there, TJ7.

We're glad to have you here.

Let's perform some troubleshooting steps and complete your employee's setup.

First off, sign out and sign in back to your account to check if it is not a browser issue.

Secondly, delete the browsing history of your browser to refresh it and to optimize its performance.

Then, try going back to the Workers panel again, and look for the employee name.

If you get the same result, let's toggle your *Employee list* to *All employees*, and look for the employee from there.

If the employee you're referring to is on the list, follow these steps:

  1. Check on the STATUS column. If Terminated or Inactive, click on the name of the employee.
  2. Under Employee details, click on the pencil icon beside the Employment tab.
  3. Click on the drop-down menu under Status, select Active.
  4. Click on Done at the bottom of the page to save the changes you've made.

Then, you can go ahead and add the direct deposit information of the employee.


Feel free to leave a comment below if you need any other help.

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