I recommend contacting our payroll support team as they have the tools available to pull your account in a secure environment and look more into this on our backend. Below I've included the steps to contacting support.
Hit Contact Us to connect with a live support agent.
Please know you can always reach out to the Community or me anytime you have questions or concerns. We'll be here to help you get back to business every step of the way. Enjoy your day. You certainly deserve it!