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Level 1

It says I need to reactivate my account. It was charged to my CC and it siad I would need to update from 2017 but that I had until 5/31. QB is not tracking my payroll

 
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QuickBooks Team

It says I need to reactivate my account. It was charged to my CC and it siad I would need to update from 2017 but that I had until 5/31. QB is not tracking my payroll

I have some solutions that you can try.

 

Before doing so, please make sure to disable the anti-virus temporarily on your computer. Then, update the account information for your QuickBooks Desktop Payroll.

 

Once done, check to see if the program is still asking you to reactivate. If you're getting the same result, let's update your QuickBooks Desktop to the latest release. Here's an article for the instructions: Get the latest payroll tax table update.

 

If you're getting the same result, you can open this article for the other solutions: Fix PSXXX errors.

 

Otherwise, contact our Customer Care Team for further assistance.

 

Here's how:

 

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent or Talk to a Specialist.

 

Let me know how the call went. I'm just a few clicks away if you need more help. Thanks.

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