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Level 1

It says my account is active but when I do payroll no taxes are deducted

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QuickBooks Team

It says my account is active but when I do payroll no taxes are deducted

Hey rrm1208. Glad to have you here in the community. We have a detailed article about everything that can affect taxes inside of QuickBooks Desktop. The number one issue we see that causes taxes not to be taken out are incorrect w4 forms. Here are some steps you can follow to ensure your employees are set up correctly:

  1. Select the Employees menu at the top
  2. Choose Employee Center.
  3. Double-click the employee’s name
  4. Select Payroll Info on the left.
  5. Please make sure the Pay Frequency is correct.
  6. Click the Taxes button.
  7. In the Federal tab, review the Filing Status and Allowances fields. Make the necessary corrections.
  8. Hit OK.
  9. Click OK one more time


 If this doesn't work, it's highly recommended you reach out to our Desktop Support Team, as there may be underlying issues that need to be addressed. To do so follow these steps inside your product:

  1. At the top select Help
  2. Then click, QuickBooks Desktop Help
  3. Lastly, in the bottom right select Need support? Contact us

Thanks for reaching out, let me know how it goes. 

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