cancel
Showing results for 
Search instead for 
Did you mean: 
luckydoggear
Level 1

Ive tried twice now to verify my bank account for paying direct deposit. The deposit never comes. My account itself is already confirmed but can't complete this part?

 
3 Comments 3
KlentB
QuickBooks Team

Ive tried twice now to verify my bank account for paying direct deposit. The deposit never comes. My account itself is already confirmed but can't complete this part?

Hi there, luckydoggea.

 

If you recently set up for direct deposit, it will take two to three banking days to confirm and activate your bank account. Additionally, you'll receive an email from us to confirm your direct deposit status.

 

Once you've entered your bank account information, we'll conduct make a small deposit into your account of less than $1.00. Then, you'll have to enter that amount into the program to authorize the account for payroll transactions. Please know that it might be up to 2 days before you see that deposit.

 

I would recommend contacting your bank if you're still unable to view the test transactions. Alternatively, we can check your direct deposit setup status. I'll show you how:

 

  1. Click the Gear icon then select Payroll Settings.
  2. Choose Company under Bank Accounts.
  3. Check the setup status:
     
    • Connected/Active: Bank account details connected to send payroll with QuickBooks Online and option to Update it.
    • Pending: We're getting your bank account ready. Information about test transactions will also show.
    • Waiting for verification: You have to enter test transactions.
    • Failed: Update your bank account. We couldn't verify this bank account.

If your employee's pay method says pending or direct deposit pending, you can check this article to be guided in handling it.

 

Once you're all set up and ready, we can now create checks for your employees.

 

I'm just a comment away if you have any other concerns or questions about direct deposit. Feel free to tag my name below.

nyeexcavating
Level 1

Ive tried twice now to verify my bank account for paying direct deposit. The deposit never comes. My account itself is already confirmed but can't complete this part?

I am having the same issue.  My bank account is already setup as a merchant account and it is being used to pay fees, but today is Monday and I submitted my direct deposit request on Thursday and I still haven't seen the test deposit for verification.  I received the email notification on Thursday as well.

Rubielyn_J
QuickBooks Team

Ive tried twice now to verify my bank account for paying direct deposit. The deposit never comes. My account itself is already confirmed but can't complete this part?

Welcome to the Community, @nyeexcavating.

 

As mention by my colleague, the confirmation and activation of your bank account will take two to three banking days, not including weekends.

 

If you still haven't received it today, you can verify by checking your bank statement online or by calling your bank. However, if none, you can contact our payroll support to check the status of your direct deposit request.

 

Here's how:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Input a brief description of your concern then click Let's talk.
  4. Choose to Get a call.
  5. Fill in the necessary information then select Confirm my call.
  6. Your request will be processed then remain for the representative to be on the line.

To learn more about direct deposit, you can check out this article: Set up an employee for direct deposit.

 

Don't hesitate to get back in here. I'll be around to help. Have a pleasant day.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us