Good day, VR1.
Let me take care of you.
I'm glad to let you know that our chat support has always been up and available for QuickBooks Online (QBO).
Click on the link below to initiate the chat with our Customer Care Specialist:
I also want to make sure you're getting the best assistance possible. If you could provide more details of your concern, I'd be glad to help.
On the other hand, you might want to enable the
You can also give us a call if you'd like someone from our QBO Phone Support Team to assist you.
I look forward to hearing from you again. I'll be here if there's anything you need about QBO. Enjoy your day!
Hi there, Sarky75,
It would be my pleasure to get you in touch with someone from the right support team. While I may not be able to pull up your account, if you have any general questions or concerns, feel free to include them in your reply and I'll do what I can to assist you.
If you prefer to speak with someone over the phone, please contact our dedicated Support Team by following the steps below:
Contact QuickBooks Support
This team has special tools capable of pulling up your account in a secure environment and answering any questions you may have. Otherwise, please feel free to post any questions you have below, I'm here to ensure your success. Thanks for coming to the Community, I'll keep an eye out for your response.
Thanks for bringing this matter to my attention. I'd be happy to help you handle the message you received.
In a situation like this, it would be a good idea to use the Condense Data utility. It has an option to help you remove unnecessary data which reduces your file size but keeps all the detailed transactions.
Here's how you can use this tool:
All of this information and more is available in our guide on how to use the Condense Data utility.
That should do it! Please let me know if you need further assistance, or if there's anything else I can do for you. Have a great one.
Hello there, five.
The Service key is a 16-digit number key that is specific to your EIN and it's usually sent through the mail. If you don't have yet your service key, you can use our Automated Service Key Retrieval tool and sign in with your Intuit Account.
If you do have a payroll set up;
Click the Employees tab, choose My Payroll Service, and then click Manage Payroll. (If you don't, choose Add Payroll Service)
If you don't have payroll set up in your company file;
Click the Employees tab, then Payroll, and then choose Enter Service Key.
Restart your QuickBooks Desktop file. Once done, you are now ready to set up payroll in QuickBooks.
You'll want to check this article for your future reference:
You can always get back to me if you need further assistance.
I received an email confirming the payment for payroll. I was charged the full amount for payroll and then a monthly amount, also. My understanding was that I was going to pay for payroll on a monthly amount to avoid a one time charge. Why am I being charged both. Thank you so much for your help
Thanks for joining the discussion, @georgiadulong.
I'm here to help you get pointed to the right direction to get assistance with your charge inquiry.
Your account's security is my top priority. To verify your payroll charges for QuickBooks Online, I'd suggest reaching out to our Customer Care Team. This team is the best resource for such inquiries as they're able to pull up your account information securely while the Community is a public space. Once they have the information needed, they'll be able to further assist with determining the details on why you're being charged twice on your account.
Also, if you wish to check on your payroll subscription or anything about your account, you may visit the Customer Account Management Portal Site (CAMPS). This is a page that provides you with your account and payment details.
This information should get you on the right track.
Please know that I got you covered if there's anything else you need about QuickBooks. I'd be pleased to help you out. Thanks for coming and have a great day.
I am new to Quickbooks, as well as business management all together. I am just learning as I go and have a CPA who occasionally comes to help with most of my questions. However, she is not available at the moment and I need some help. I was recently informed that I have to pay use tax on Paypal fees. I have all of the numbers, but how can I enter them separately into Quickbooks??
I want to officially welcome you to QuickBooks Online family, JT777.
Allow me to help track and record the payment for Use Tax on PayPal fees.
First, create a liability account for the Use Tax. Then, add this account as a line item on the transaction. Once done, add an expense to record the payment.
Let me show you how:
To create a liability account:
To add the account on a transaction:
Here's an article for more insights about Use Tax: A Beginner’s Guide To Sales And Use Tax In The US.
That should get you on the right track. Please let me know how that works for you. I'm to here provide any additional assistance if you need anything else. Have a good one.
I am on QB Pro 2017. I did an update this AM that was on my computer. After doing the update I cannot open QB. It reads that a version is already open. If I try to close everything and try again, same thing happens. On one occasion I was able to get to the spot of entering password. It took it okay, then when I entered it came with same message. It seems like all is there, I just cannot open up any file.
Hello there, @1940Elpaso,
One of the reasons that prevent QuickBooks from opening correctly is when clicking the program multiple times. Make sure to allow sufficient time for the program to load before proceeding.
To help resolve this issue, let's restart your computer to clear programs running in the background. Then, retry to open QuickBooks Desktop.
If same issue persists, use the QBRefresher tool to end QuickBooks processes and ensure things are in proper order.
Let me guide you through on how to download the tool:
You can also check this out for other troubleshooting steps: Solutions for when QuickBooks stops working.
That will fix this right up. Please stay in touch with me on what the results are. I'm always around whenever you need further assistance.
Thanks for joining us in this thread. Let me help you get an agent, so you can have your activation code for QuickBooks Desktop.
The process of getting the code requires our Risk Management (RM) access since they are the only authorized to add a grace unit on your QuickBooks. I understand you want to speak with one of the phone support agents promptly, but during this month, we have typically a high chat volume to reach the RM Department.
Don't worry, you can also reach out to our Support Team through chat by following these steps:
I've attached some screenshots below to help you with the process.
Then, follow the steps outlined in this article to activate the software: Activate QuickBooks Desktop for Windows.
This should point you in the right direction. Keep me posted if you have further questions. I'll be here to help.
I purchased the desktop software today but when I log into my account there is nothing available to download. What is going on with this please? thanks
Thanks for giving QuickBooks the opportunity to serve you with your accounting needs. I'm here to help you in downloading and installing QuickBooks so you can get back to business.
You can download your QuickBooks Desktop through this link. If you don't have your product information, there are 2 ways to check on these details:
Once downloaded, you can now start installing your QuickBooks by following these steps:
To give you more details about this process and some steps to fix installation errors, you may check out these articles:
Also, make sure that your QuickBooks meets the system requirements to avoid data issues.
If you need further assistance with the procedure, you can always get in touch with our Customer Care Team.
I'm just a reply away if you have any other questions with this concern. Have a good one!
I am not able to install the QB desktop software. I had 3 different techs on my laptop today and they worked for 5 hours trying to figure something out. They see no issues with my hardware and they do not see any reason the install should not complete without issue. They have directed to relay this to the QB team and see what might be going on with the software. Any ideas? Thanks
I'll make sure to get the software successfully installed, sarahmiss.
Is there an error when you try to install QuickBooks? If so, you can search for that specific error in our support site to get the troubleshooting steps.
If there's no error, you can download the QuickBooks Clean Install Tool. This will rename the old install folders to get rid of damaged program components. From the article, follow Step 1 and proceed to the remaining steps if you get the same issue.
I've also prepared two articles which are known to fix installation issues in QuickBooks:
Lastly, I'd suggest giving us a call if the issue persists. We can investigate what's causing the behavior to ensure that the software gets installed right away.
You can leave a reply if you need more assistance.