So I worked at a company for about one-and-a-half years in a contract-to-hire type situation. My employer, for the first three months, paid me as a contractor, and set me up with a PaycheckRecords account. For this account I used, say, this username: johnsdoe, and say, this e-mail: johnsdoe AT example.com. When I was later hired as full-time, my employer set up yet another PaycheckRecords account using the same e-mail (johnsdoe AT example.com), only I this time, I had to choose a new username, say: johndoe.
While using PaycheckRecords, if I logged in with johndoe, I would see all my paychecks starting when I was hired full-time, up until the present. If I logged in with johnsdoe, I would see all my paychecks during the time I was a contractor. The catch is that johnsdoe AT example.com, i.e. the same e-mail, was associated with both accounts.
Upon migrating QuickBooks Workforce, both my usernames, johnsdoe and johndoe, no longer seem to work, instead I must log in with my e-mail, johnsdoe AT example.com. I only see the paychecks associated with my full-time employment, but no longer see the paychecks associated with my time as a contractor. I do see my W-2 information, which I think is related to my time as a contractor, but I do not see the individual paychecks.
I obviously can no longer log into PaycheckRecords.com. So I guess my question is, was my data overwritten when the two distinct "pseudo"-accounts were merged together? And if not, how can the data from one account be safely merged into the other account, so that I can see all my paychecks using the one e-mail.
I'd suggest reaching out to QuickBooks Workforce support to help you further with this. This is to ensure that you'll be getting the right info and resolution on how to get this fix as soon as possible.
The Community is always here if you need more help.
I am unable to locate a phone # or e-mail for QuickBooks Workforce Support, and if I click on Support on the various QuickBooks pages and sub-pages I seem to get redirected back to this Support forum, hence why I posted here.