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Level 1

Made 940 tax payment from payroll tax center it is not showing up in my register. Its trying to add from my bank feed but it duplicates expense in tax liability account?

 
3 Comments
QuickBooks Team

Made 940 tax payment from payroll tax center it is not showing up in my register. Its trying to add from my bank feed but it duplicates expense in tax liability account?

It could be that your recorded taxes payments was on a different bank register, @ecmandelkern.

 

This can be the reason why your 940 tax payment is not showing in your account's register. We can check this out by following these steps below:

 

  1. Click the Gear the icon and select Payroll Settings.
  2. Under the Preferences section, click Accounting.
  3. Check if the checking account is correct. If not, make sure to select the bank account which is link to your bank feeds.
  4. Go to bottom section and click OK.

 

You can also check your bank register in your Chart of Accounts to trace where your tax payment is located. Here's how:

 

  1. Go to the Accounting menu and select Chart of Accounts.
  2. Select the account, then click View register.
  3. Click the Funnel icon to locate the tax payment. Simply select Tax Payment in the Transaction Type drop-down.

 

In addition, you can run Payroll Tax Payments report to view the tax payments you've made electronically or recorded manually in your online payroll account. Simply go to Reports and enter the report name on the Search field.

 

The Community always has your back, so please let me know if you have any questions.

Level 1

Made 940 tax payment from payroll tax center it is not showing up in my register. Its trying to add from my bank feed but it duplicates expense in tax liability account?

(more from above) ... It's trying to be added from my bank feed, but that duplicates the expense in the tax liability account. It will also not let me match it from my bank feed. 

 

I was able to follow two the three instructions from the community which did not result in success.

Moderator

Made 940 tax payment from payroll tax center it is not showing up in my register. Its trying to add from my bank feed but it duplicates expense in tax liability account?

Thanks for trying those troubleshooting steps, @ecmandelkern.

 

If the transaction in your Bank Feed won't allow you to match to the transaction in the register, you can exclude it. This will remove it from the bank feeds, but leave the transaction in the register untouched. I also recommend getting in touch with our QuickBooks Online Support Team so that they can take a deeper look via screen share to see what may be causing the issue. Here's how to reach out:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Hit Contact Us to connect with a live support agent.

 

Let me know if there's anything else at all I can help with, I'm here for you. Have a great day!

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