Mileage will not show up on the browser site, only on mobile app. My vehicles show up (even dating back a few years), but mileage tracked on mobile doesn't show on QBO.

Hi there, @pleasegiveusanemail.

If I were also in your shoe I'll definitely feel the same way if my support wasn't able to give me the right resolution to fix my issue regarding QuickBooks Online mileage.

Know that this is not the kind of service we want you to experience in QuickBooks.

For now, you can directly submit feedback to our software engineers. They may consider adding your idea to our future product updates. 

Here's how to submit feedback: 

1. In your QuickBooks Online account, go to the Gear icon.
2. Select "Feedback."
3. Type in your suggestion and click "Next"

If you want to be in the loop of the new features and product updates, you can visit this link: QuickBooks Online Blog.

You may want to learn more information about QuickBooks Online mileage, you can read through this article: Set up mileage tracking and vehicles in QuickBooks Online.

Keep me posted if you have more questions about mileage. I'll be happy to lend a hand. Keep safe.

My apologies if I'm misunderstanding the function of this site, but was that response supposed to solve my issue? 

Hi Cody,

I understand that your first post was taken differently. I'll share your feedback with my colleague.

On the other hand, I acknowledge the fact that you have contacted our QBO Support about the non-syncing mileage entries. You've probably gone through basic troubleshooting steps, like signing into QBO with a private browser and clearing your cached files. In other words, the things we can suggest from here. Therefore, I will let you contact them again, so they can look into your cases.
 

If you need help with anything else, feel free to let me know by commenting back here.

Just curious how far that will get me. I've opened a case that got ignored. How should I proceed, then? I have no email address to follow up on and no way to contact the people originally on my case. Can I have an email address to contact regarding QBO issues? 

Hi Brian, just following up here to see if this is a global issue or if I'm the only person who's experienced all mileage being lost on the desktop version of QBO Essentials. Thanks!

Let's get you connected to the appropriate channel that properly addresses your concern about non-syncing mileage entries, cody38.

I've checked with my resources, and I'm unable to find an open investigation similar to what you're experiencing. I know that you've reached out to our QuickBooks Online (QBO) Care Team about the issue. I still recommend contacting them again for further assistance.

If you have the case number on hand, make sure to provide it to them. One of our specialists will go over the notes from your previous call or chat. From there, they’ll continue performing the troubleshooting steps where they left off and raise a ticket if there are many users affected by the issue. 

To obtain the support details: 

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and then enter a brief description of your concern in the Type something field.
3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? field.
4. Press the Continue button to view the support options.
5. Choose Chat to connect with a live expert or Callback to speak with an agent.

I've included this article that tackles recording business miles for one or more vehicles, as well as information about handling trips in QBO: 

• Automatically track mileage in QuickBooks Online
• Set up mileage tracking and vehicles in QuickBooks Online

If you run into any problems while recording your work trips, you can resolve them by following the troubleshooting steps in this article: Fix mileage tracking issues in the QuickBooks Online mobile app. 

Feel free to leave a comment below if you need further help with this matter or other QuickBooks concerns. I'm always ready to assist you further. Have a good one.