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Best answer July 21, 2021
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I want to ensure this is taken care of, @JMD13.
We can perform a few troubleshooting steps to get rid of the unexpected behavior. First, let's make sure QuickBooks Desktop is at its latest release. The system provides maintenance release and product updates to patch and fix unexpected behavior other issues.
The user should be an admin to update QuickBooks Desktop. However, you can set up QuickBooks to automatically download the updates.
Let me show you how:
1. Click the Help menu at the top, select Update QuickBooks.
2. On the Update QuickBooks window, go to the Options tab.
3. To turn on Automatic Updates, select the radio button for Yes (see the first screenshot).
4. To share automatic downloads with other computers on your network, select the radio button for Yes.
5. Select Mark All, then click Save.
6. Click the Update Now tab.
7. Tick the Reset Update button.
8. Click Get Updates (see the second screenshot).
9. Restart QuickBooks. When prompted, accept the option to install the new release.
Once done, close and reopen QuickBooks. Let's also run the payroll tax table update.
Here's how:
1. Click Employees.
2. Choose Get Payroll Updates.
3. Select the Download entire payroll update radio button.
4. Click Update.
5. Wait until the update is complete.
However, if the issue persists, we can run the Verify/Rebuild tool utility to detect the data damage: Verify and Rebuild Data in QuickBooks Desktop.
You may check out this article about payroll: Payroll 101.
If you need additional assistance with payroll, please let me know so that I can help.
I want to ensure this is taken care of, @JMD13.
We can perform a few troubleshooting steps to get rid of the unexpected behavior. First, let's make sure QuickBooks Desktop is at its latest release. The system provides maintenance release and product updates to patch and fix unexpected behavior other issues.
The user should be an admin to update QuickBooks Desktop. However, you can set up QuickBooks to automatically download the updates.
Let me show you how:
1. Click the Help menu at the top, select Update QuickBooks.
2. On the Update QuickBooks window, go to the Options tab.
3. To turn on Automatic Updates, select the radio button for Yes (see the first screenshot).
4. To share automatic downloads with other computers on your network, select the radio button for Yes.
5. Select Mark All, then click Save.
6. Click the Update Now tab.
7. Tick the Reset Update button.
8. Click Get Updates (see the second screenshot).
9. Restart QuickBooks. When prompted, accept the option to install the new release.
Once done, close and reopen QuickBooks. Let's also run the payroll tax table update.
Here's how:
1. Click Employees.
2. Choose Get Payroll Updates.
3. Select the Download entire payroll update radio button.
4. Click Update.
5. Wait until the update is complete.
However, if the issue persists, we can run the Verify/Rebuild tool utility to detect the data damage: Verify and Rebuild Data in QuickBooks Desktop.
You may check out this article about payroll: Payroll 101.
If you need additional assistance with payroll, please let me know so that I can help.
Hello there, @RP23192. I can see the urgency of this matter.
Allow me to jump in and share some details about missing pay employees option in QuickBooks.
I appreciate you for adding screenshots about your concern. I can add some steps on how you can the service key. Please see the screenshot below.
With this, you can add your payroll service key and check if the Pay Employees option is visible
You can also read through these articles to learn more about managing your payroll subscription in QBDT:
Get back to me here if you have further questions about payroll. I'd be more than happy to answer it for you. Have a nice day.
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