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Level 1

Missing Payroll Deductions

I ran our weekly payroll today and about half of our employees had some insurance deductions that were not taken out of their check and the same deductions were missing from the Payroll Info tab in the Employee Set-up screen.  Most employees have multiple items set up to be deducted weekly.  Some employees were not affected, some employees were missing one deduction and others were missing multiple deductions.  What would cause this?

Solved
Best answer April 30, 2020

Best Answers
Highlighted
QuickBooks Team

Missing Payroll Deductions

Good day, @TMont.

 

Setting up an insurance deduction must be manually added to the employee’s profile. These won’t be missing if they’re added and saved successfully. Unless if those are removed in the list.


Revert Paycheck in QuickBooks will return the transaction you are working on back to the way it was posted the last time it was saved. In other words, it returns it to the status it was before you started entering any information.


Reverts restore the original document. Clicking "Revert" erases changes made to a document before you save it. If you need to correct a mistake without deleting the paycheck, revert is the option.


You can read this article on how the revert option works in QuickBooks: How to save or revert pending paychecks.


If you need anything else, don’t hesitate to let us know. The Community is here to help. Take care and enjoy your day!

View solution in original post

8 Comments
Highlighted
QuickBooks Team

Missing Payroll Deductions

Welcome to the Community, @TMont.

 

There was a Payroll update on April 23, 2020. If you haven't updated your Payroll Tax Table, this could be why you're experiencing this behavior. No worries, I'm here to help you update your program. Let's get started:

  1. Go to the Employees menu
  2. Select Get Payroll Updates.
  3. Choose the Download Entire Update checkbox.
  4. Hit Download Latest Update. A window appears when the download is complete.

That's all there's to it! This will correct your deductions when you process Payroll. For more information on Payroll updates, click here. You can also update your QuickBooks Desktop.

 

Let me know if there's anything else I can help you with today! I'm always here to help. 

Highlighted
Level 1

Missing Payroll Deductions

I completed the update, but it looks like I was already on the current version.  Also, the missing deductions that I am referring to are not tax deductions, they are insurance deductions entered on the Payroll Info tab in Employee Set-up, if that makes a difference.

 

Highlighted
QuickBooks Team

Missing Payroll Deductions

Good job for regularly updating your payroll tax table, TMont. 

 

We can review each employee's information first to see if there are Insurance deductions set up for them. Then, we can update QuickBooks Desktop to it latest release and the rerun the payroll tax table.If we've ran some paychecks without these insurances, we can revert it to refresh. 

 

Here's how to view the employees Payroll Info:

  1. Go to the Employees menu > Employee Center.
  2. Double-click on the first affected employee. 
  3. From the Edit Employee Window, select Payroll Info. 
  4. Under the Addition, Deductions and Company Contributions section, we can review the insurances we've applied for the employee. 
  5. Click OK to save changes. 

After these steps and updates, I'll show you how to revert a paycheck.

  1. From the Employees menu, click Payroll Center.
  2. Click Resume Scheduled Payroll.
  3. Right-click the name of the employee (yellow highlight) and select Revert Paycheck.
  4. Click Open Paycheck Detail.
  5. Enter necessary information.
  6. Check if it calculates the insurance deductions.
  7. Click Save & Close.

Let's review now if everything looks fine. 

 

If you need anything else, you can always leave a reply. Take care always and keep safe!

Highlighted
Level 1

Missing Payroll Deductions

I had already taken care of the first step.  When I went into the Employee window some of the insurance deductions in the payroll tab were missing.  I had to review them and add the missing items back, but what made them disappear to begin with?

What entries are made when you select Revert Paycheck?  I am nervous about taking this step.

Highlighted
QuickBooks Team

Missing Payroll Deductions

Good day, @TMont.

 

Setting up an insurance deduction must be manually added to the employee’s profile. These won’t be missing if they’re added and saved successfully. Unless if those are removed in the list.


Revert Paycheck in QuickBooks will return the transaction you are working on back to the way it was posted the last time it was saved. In other words, it returns it to the status it was before you started entering any information.


Reverts restore the original document. Clicking "Revert" erases changes made to a document before you save it. If you need to correct a mistake without deleting the paycheck, revert is the option.


You can read this article on how the revert option works in QuickBooks: How to save or revert pending paychecks.


If you need anything else, don’t hesitate to let us know. The Community is here to help. Take care and enjoy your day!

View solution in original post

Highlighted
Level 1

Missing Payroll Deductions

how come I have the amount of payroll deduction for FEDERAL INCOME TAX how come it is not being out 

                                                                     Robert Moose

Highlighted
QuickBooks Team

Missing Payroll Deductions

Hi there, robert moose. 

 

I'm happy to help, as mentioned earlier by my colleague up above, it sounds like you need to update your payroll tax table. I'll list the steps down below:

  1. Go to the Employees menu
  2. Select Get Payroll Updates.
  3. Choose the Download Entire Update checkbox.
  4. Hit Download Latest Update. A window appears when the download is complete.

If you have any other questions or concerns, feel free to post them below. Thanks for your time and have a nice afternoon. 

Highlighted
Level 1

Missing Payroll Deductions

I had the same exact issue - The items were gone from both the payroll I ran and the employee tab. It was too late for me to revert the paychecks as we have direct deposit and it would have created even more problems. I had to go back in and reenter all the health insurance deductions from most of our employees in the individual employee tabs. When I called Quickbooks help, they insisted Quickbooks would never delete anything, but it clearly did. I am the only one with access and I certainly did not delete insurance deductions! One issue I surmised might be an issue was we used the same payroll item name for dental and health insurance, but separate entries in the employee tab. I have since made a new item name for Dental. It hasn't been a problem for 10 years, but something happened right after the latest update that caused this issue. I haven't run another payroll yet, but I'm hoping we don't experience this problem again.

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