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Level 3

Missing Payroll Reports

Good afternoon,

I went to do my 1st quarter payroll forms and all of my previous forms that I had saved are missing. I have not changed anything.

Please help when you can.

Thanks, Kevin

13 Comments
Moderator

Missing Payroll Reports

Hi there, @kg_consulting.

 

I'm happy to help share some information and a method to locate your saved forms in QuickBooks. 

 

Generally, if you mark the Automatically create an archive when I e-file or print checkbox when creating your payroll tax form, an archive is stored in PDF format in your computer. Also, the location of these forms is the same as your company file.

 

To check the saved forms and their location, please refer to the steps below:

  1. Go to the Employees menu, then select the Payroll Center.
  2. Select the File Forms tab.
  3. Under Filing History, click the Saved Filings tab.
  4. A table of all your saved tax forms in PDF format is displayed. Select the link in the SAVED PDF column to open the file and see where the Saved Filings are kept.

I've attached some screenshots and article about processing and locating saved forms in QuickBooks: Create, print, and save QuickBooks Desktop Payroll tax forms.

 

 

 

That should get you back on track. Please know that I'm just a post away if you have any other questions about saved forms or while working with Payroll in QuickBooks. I'll be delighted to be your guide once more. Have a great day ahead. 

Anonymous
Not applicable

Missing Payroll Reports

This will happen if you have changed your company's file name or file location.  It happens because your payroll forms are stored in a folder under the company's location using a folder name similar to the company file name.  For the same reason it will also happen if someone renames ore deletes that folder.

 

These are the only known causes.

 

If the file was renamed, then you can get the forms back by putting the company file back where it was, or by finding that folder and renaming or moving it to the new company location.

 

See this page, written for our conversion customers, for more details: https://bigredconsulting.com/post-conversion-help/

Level 3

Missing Payroll Reports

Good afternoon MaryGraceS,

Thanks for your help; I will try this in the next couple of days.

Kevin

 

Level 3

Missing Payroll Reports

BRC,

Thanks, Kevin

Level 3

Missing Payroll Reports

Mary Grace,

I found all of the forms; how do I get them to display in Payroll Center?

Please help when you can.

Thanks, Kevin

Anonymous
Not applicable

Missing Payroll Reports

Thanks for getting back, @kg_consulting

 

Allow me to step in and share some information about the forms that are not showing in your Payroll Center.

 

I'm glad you're able to locate your missing payroll forms. If you can't see your form in the Saved Filings tab, this may be because you didn't select the checkbox for Automatically create an archive when I e-file or print. If so, we don't have an option to display the saved forms on the Saved Filings tab.

 

Also, the saved tax forms under the Saved Filings tab are in PDF format. If you select the link, you can only open this as a PDF file.

 

Let me know if you need further assistance or if you have other questions about your payroll forms. I'll be here to help however I can.

Level 3

Missing Payroll Reports

LilyC,

I did "select the checkbox for Automatically create an archive when I e-file or print". I always do.

How do I get them back so they are all displayed in the Saved Filings section of Payroll Center. Is there somewhere I can change the path that this section is pointing to?

Thanks, Kevin

Anonymous
Not applicable

Missing Payroll Reports

Hi, @kg_consulting

 

Thanks for getting back and providing clarification about the missing payroll forms on the Saved Filings section. I'm here to help route you to our payroll specialist to look into this further.

 

Since the forms are missing on the filing history even if the option for the archive is marked, it'd be best to check this further using a screen share tool. This way, they'll be able to identify why the forms are not showing on the Payroll Center.

 

Here's how to reach out to our Payroll specialist:

 

  1. Go to https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Choose your Payroll product.
  3. Choose the Payroll tab and click the Chat with us link.

 

Let me know how it goes. I'll be here to help you further if you have additional questions about your payroll forms. Have a good one.

Level 2

Missing Payroll Reports

I just installed QB on my new computer, restored my data and my saved forms are missing.  How do I get them back?  Thank you.

Moderator

Missing Payroll Reports

It's possible the file you've restored doesn't have the saved forms, kris1.

 

We can get the forms again by going to the Saved Filings tab. Let me guide you with these steps:

 

  1. From the Employees menu, select Payroll Center.
  2. Go to the File Forms tab.
  3. Under Filling History, select the Saved Filings tab.
  4. Select the link in the SAVED PDF column.

 

If you're still unable to locate the forms, you may have deselected the Automatically create an archive when I e-file or print option.

 

In this case, you'll have to contact our Payroll Support team. An agent will do a screen share with you and they'll be able to locate the missing forms.

 

  1. Click QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Enter Missing payroll forms, and then Continue.
  4. Choose either Start messaging or Get a callback from us.

 

Feel free to browse this article for some FAQ about payroll tax forms: Frequently Asked Questions.

 

You always have me if there's anything that I can help. Stay safe!

Level 1

Missing Payroll Reports

Go to your old computer and follow the directions in the thread above to find the file location of your tax forms history.  Highlight and copy the tax form folders onto a thumb drive and then copy those files to the location of the tax forms history folders on the new computer. QB will then read all of the old forms in that folder and they will appear under "saved filings" in QB payroll center "filing history". 

 

I just had this exact situation and retrieved all my old forms.

Level 1

Missing Payroll Reports

For some reason, I don't remember where my original file is located and so I restored a local backup. But it still wasn't there. I am planning to restore an online backup from IDP so do you think it will be there?

QuickBooks Team

Missing Payroll Reports

Good morning, @shanrafaye! Hope your week is going well so far. :)

 

Your forms should be in IDP if the preference Automatically create an archive when I e-file or print was selected prior to filing those forms. I'm also attaching an article to help you locate/search where the original company file is located: Company file is missing or cannot be found.

 

Let us know here in the Community if you need any additional help! 

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Contact us