Hi there, @office342. I can certainly see how this would be a concern when you're trying to ensure your payroll is processed accurately for your employees.
Please know that QuickBooks Online Payroll automatically sets up these state-mandated payroll items to ensure your account remains compliant with local regulations, which is why certain settings are locked and cannot be changed manually.
Because these locked configurations require internal tools to modify, I recommend reaching out to our Payroll Support Team directly. Our specialists have the backend access needed to investigate this specific tax item and help you resolve the impact on your taxable wages.
Here's how you can reach them:
- Log in to your QBO account via a web browser.
- Go to the (?) Help icon in the upper right corner.
- Select the Search tab and search for questions or keywords.
- Click Contact Us.
- Hit Chat with us or Have us call you to start a conversation with our support expert.
To ensure timely assistance, please check our support hours: Get help with QuickBooks products and services.
If you have any other concerns about managing your payroll data in QuickBooks, please don't hesitate to reach out.
