Multistate Payroll charges for terminated employees in prior year

Rhecker · ‎July 07, 2022

I'm being told to tamper with the employee's address to show they live in state, when they moved out of state after termination. The new address is where the w-2 was sent. I'm told by Intuit this is the only way to stop the Multistate payroll charge of $12 per month. Isn't that fraudulent? The work location is correct. Intuit can clearly see these employees have NOT BEEN PAID in the current year, and should be able to detect which employees are terminated vs. active. Please help me solve this without tampering with employee documentation.

MadelynC · ‎July 07, 2022

I appreciate you for sharing this concern with us, @Rhecker.

I’ve seen that you’ve posted twice in the Community space. My colleague SarahannC addressed this multistate payroll charges concern for you. You can visit this link to view her recommendation: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-wrongly-charged-for-payro...

You can check this article to learn more about multistate employment payroll situations in QuickBooks Online Payroll: Set up employees and payroll taxes in a new state.

You can always count on us if you need more help with managing your payroll. We'd be glad to assist you again. Keep safe!

Rhecker · ‎July 11, 2022

Thank you. It's clear there is a glitch in the software coding that needs to be fixed. I am working with an Intuit rep who will update me.

Rhecker · ‎August 10, 2022

The Intuit rep assured me the multistate had been turned off and I wouldn't get charged again. Yet, here we are again! I got charged another $12!

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Multistate Payroll charges for terminated employees in prior year