Welcome to the QuickBooks Community, @cmanosod.
Can you provide more details on your concern about your 940 form? Any additional information would be greatly appreciated.
If you're trying to pay your payroll taxes in QuickBooks Online (QBO), you need to enroll in e-services. This way, you can pay your taxes electronically. Once you’ve signed up for e-services, you can now proceed with paying it. Here's how:
After paying your taxes, you can now proceed with filing forms. Below are the detailed steps:
I'm adding this article for more details: Pay and file payroll taxes online.
Just in case you want to record your payroll tax payments made outside QuickBooks, feel free to check out this article for more information: Recording prior tax payments.
Please feel free to leave a comment below if you're referring to something else or if you have any other questions. Have a good day.
Update: I actually am setup for e-filing, and I've been using e-file and e-pay for years. The reason QB Online was telling me I had no taxes due was because I'd already paid that exact amount the night before via e-file/pay. I've confirmed that amount already cleared my bank account. So that's a good thing. If I look in the tab "View tax payments I've made," it even lists this payment as having been made on 1/27/21. My new issue is that the front page of the payroll tax menu STILL shows that I owe that very same amount of $320.44 and now shows it's overdue. How can I remove this notification??
I've checked our records and haven't seen any cases the same as yours, Cmanosod. You might be experiencing browser hiccups.
We'll perform some troubleshooting steps to remove the notification. I'm here to guide you.
Let's start with logging into your account through a private browser. It's the best place to identify web issues. These are the shortcut keys:
If you're unable to see the paid tax, go back to your regular browser and clear its cache to refresh the program.
Also, you can use a different browser to narrow down the issue.
I'll add this article for future reference: Pay and file payroll taxes online.
Get back to this thread if you need more help. We're just one post away. Take care!
Thanks for the reply, Kristine. It doesn't appear to be a browser issue or cache issue. I cleared the cache a few days ago. If I go incognito, it's the same. If I go through Microsoft Edge, instead of Google Chrome like I usually do, I still get all the same info.
I did notice this just now: Literally 5 minutes ago I went into Tax Liability Report. It showed my 2020 total liability for FUTA (Fed 940) as $640.88, showed a payment of $320.44, and showed a balance of $320.44. That's the first time I've seen $640.88. (Not sure how that is as I always e-file and electronically pay the required amount directly from quickbooks online. I trust Quickbooks to keep track of the numbers and I click E-file and Make Payment when I'm prompted to do so) . Regardless, If I go back into Pay Taxes, it shows FUTA $320.44 due 2/1/2021 with e-payment cutoff of 1/28/21 5:00 pacific time. If I click on it to pay the tax, I get the response "We calculated the amount due for this period and found that you don't owe any taxes. We adjusted your tax liability accordingly." So I went BACK into the Tax Liability Report AGAIN and it now shows a total liability for LAST QUARTER OF 2020 FUTA of $356.68, a payment made of $320.44 and a balance due of $36.24!!! I haven't done anything to modify/manipulate numbers. This just doesn't made sense. And I just reconfirmed that the IRS withdrew the $320.44 from my checking account on 1/27/2021.
Now if I go into View Tax Payments You Have Made, regardless of whether I specify Last Quarter (Oct-Dec) or Last Year (2020), it shows a Payment Date 1/27/2021 for Fed Unemployment 940 of 320.44. When I click on the payment line to see the details it shows FUTA Employer with 0.00 amount due, an adjustment of 320.44 directly under that, and a payment of $320.44 printed in bold directly under that. What in the holy heck is going on?
I wish I could make it better, @cmanosod.
Since the issue persists even after following the suggestions shared by my colleague, I'd recommend contacting our Payroll Care Team.
With their tools, one of our specialists can pull the account on file and resolve the payment of your payroll tax liability. Let me show you how.
Lastly, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Online Payroll Year-end Checklist.
If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.