Showing results for 
Search instead for 
Did you mean: 
Level 1

My account was hacked in May and I was enrolled for the QB Online Payroll Core. How do I get my money back?

1 Comment 1
QuickBooks Team

My account was hacked in May and I was enrolled for the QB Online Payroll Core. How do I get my money back?

Hi, @bo11.


The security of your information is the most relevant to us and something we take very sincerely here at QuickBooks and Intuit as a whole. I know that it's not easy if your business account was mangled. That's why I'm here to provide troubleshooting steps on how to report fraudulence. 


Let's change first the password to make sure your account is protected, and people who previously have access won't be able to log in again.


Here's how: 


  1. Sign in to your Intuit Account Manager using your QBo credentials. 
  2. Choose Sign in and security on the left side. 
  3. In the User ID, Email Address, or Password section, modify your information. 
  4. Hit Save


For more details, visit this article: Change your email, user ID, or password for QuickBooks Online and QuickBooks Self-Employed.


You can also check the Audit Log in your account to see what users have been making changes to your books and to address it with the user accordingly.


After that, I'd recommend reporting this to our Intuit Security team by sending an email at or call our Customer Care Team. They can investigate your account and take further action about your subscription. 


Here's how: 


  1. Go to the Help icon on the top. 
  2. Write your concern on the box, then hit Let's talk
  3. Choose either Start a chat or Get a call

      4. Complete the required information, then submit the request. 


To ensure we address your concern quickly, check out first our support hours and types


I've attached an article that helps you handling skeptical emails in QBO: How to recognize and report suspicious emails


Additionally, you can always open our help articles page. This page contains a lot of steps on how to handle your account. 


Let know if you have other questions by clicking the Reply button below. I'm always here to help. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us