Hi there, Chris. Let's check if the direct deposit information for the employee who didn’t get paid is accurate in QuickBooks Online (QBO).
Follow these steps to verify:
- Navigate to My apps and click Payroll from the left menu.
- Select Employees.
- Choose the employee who didn’t receive their paycheck.
- Review their details under Payment Method.
- Ensure the details are correct and match what the employee provided.
If the information is incorrect, update it and retry the payroll process.
On the other hand, if you’ve confirmed that the employee’s details are correct, I recommend contacting your bank for further clarification. Inquire whether the funds for this specific employee’s payment were processed and sent to their bank account.
Feel free to return to this thread if you have more questions. We'll be here to help you out anytime.
