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1gls
Level 1

My employee paychecks are shown as processed in Payroll but the funds were not transfered. How do I find out why?

QB Payroll did not transfer the funds from my bank to my employees
3 Comments 3
ReyJohn_D
Moderator

My employee paychecks are shown as processed in Payroll but the funds were not transfered. How do I find out why?

Hello, @1gls.
 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.
 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. 
 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.
 

Vivianegun
Level 1

My employee paychecks are shown as processed in Payroll but the funds were not transfered. How do I find out why?

Hi the same thing is happening to me was this issue resolved 

ChristineJoieR
QuickBooks Team

My employee paychecks are shown as processed in Payroll but the funds were not transfered. How do I find out why?

Thank you for taking the initiative to reach out to the community, @ivianegun.

 

I appreciate how important it is for you to pay your employees' salary on time. We are aware of the issue and are working to remedy it as soon as possible.

 

 

If the customer qualifies for same-day payment, the employee should get the money today by 5 pm. Otherwise, they’ll have to wait until the next banking day.

 


Take a look at the deposit forecast below:


1. Same-day delivery is guaranteed by Friday at 5 p.m.
2. Payment for the following day will be made on Monday.
3. Payroll processing on Thursday will result in deposits on Monday.


 
Additionally, you can use this link to get notified of various updates. Here's how to do it:

  • Subscribe to Updates is ticked in the upper right corner.
  • You can subscribe via email, phone, or the Support site.

 
Please let us know if we hit correctly your concern regarding paychecks in QBO. I'd be delighted to assist. Have a wonderful day!


 
Please let me know how this solves your issue. Just drop your response below. Take care @ivianegun.

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