My employees are not coming through to QB time

This error possibly stems from a temporary connection problem either with your internet or browser.

You can start troubleshooting your browser by clearing your cache and Intuit-specific cookies. While they enhance loading speeds, accumulated cache and cookies can cause unexpected issues.

Please note that your employee data should sync automatically once QB Time is linked with QBO or any compatible third-party apps. If syncing is still not occurring, it can be caused by incorrect setup or connectivity problems.

After clearing your browser's cache and verifying your internet connection, ensure that the integration between QB Time and QBO has been properly configured. You can visit this article for more guidance: Set up QuickBooks Time in QuickBooks Online or QuickBooks Online Payroll

You might also find this article helpful: Choose how your team members can track time for QuickBooks Time. It provides steps to set up and customize time tracking for team members, including adjusting permissions for tasks like timesheets and clocking in and out.

If you require further assistance, please let us know in the comments below. We're here to help and will respond promptly.

That did not work  -  how can I over ride so I can enter employees manually?

Once QuickBooks Time is integrated with QuickBooks, all employee information will sync automatically. I'm here to help guide you through resolving your issue, KJB13."

First, ensure that QuickBooks Time is connected to QuickBooks by following these steps: 

1. Navigate to the Feature Add-ons menu and select Manage Add-ons.
   
2. In the search bar, type the QuickBooks product you're using if it's"QuickBooks Online".
3. Check the displayed option for QuickBooks Online. If you see an Uninstall button, this indicates that QuickBooks Online is already successfully integrated. If an Install button appears instead, click on it to proceed with the integration of QuickBooks Online.
   

Secondly, if some data isn't appearing, simply click the Import button located on the QuickBooks option to retrigger the system. I've added this for your visual guide:

In the meantime, here's how to add team members manually in QuickBooks Time. Please know that this is only available for standalone QuickBooks Time accounts and QuickBooks Desktop integrated accounts. If you're using QuickBooks Online or QuickBooks Online Payroll, you can add team members from there.

1. Navigate to the My Team section.
2. Click on Add team members, then choose Add manually.
3. Enter their information, and select a role.
   1. Note: Role options here are Administrator, Worker, and Payroll Manager. If you'd like to change a user's role or set up a custom user, see Grant permissions to a team member.
4. If you'd like an invitation to be sent to the team member(s), enter their email address(es) and/or mobile number(s), and Hit Send an email invitation, or Send a text message invitation.
5. Press Add Team [#] Member(s).

To give you more information on how you can manage team members, check this out: Add and Manage Team Members for QuickBooks Time.

However, if the issues persists after you've done all the set up, I recommend contacting our support team check why this is happening. They have the tools to pull up your account in a secure environment. Here's how:

1. Sign in to your QuickBooks account.
2. Go to the (?) Help.
3. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question or click Contact Us.

Apart from this, learn about the available reports for QuickBooks Time. I've got this for you: Learn About QuickBooks Time Reports.

If you have any further questions about how to override entries, please don't hesitate to reach out. We're here to assist you with any concerns or queries you might have. Your satisfaction and smooth operation are our top priorities.