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troy23
Level 1

My employees did not get their payroll direct deposits for today 4/30/21

Buckner Plumbing Inc please call xxx-xxx-xxxx ASAP
8 Comments 8
Catherine_B
QuickBooks Team

My employees did not get their payroll direct deposits for today 4/30/21

We're all hands on deck in solving this behavior, troy23.

 

We are aware of this behavior and checking this out. Please follow this post: https://intuit.me/3e5Fjjk.

 

 

Thanks for your patience. Always know we are here to help. Keep safe!

seymouracc
Level 1

My employees did not get their payroll direct deposits for today 4/30/21

The same issue for us this morning. Will this be resolved today, our employees are very concerned about funds. 

stacy-long
Level 2

My employees did not get their payroll direct deposits for today 4/30/21

Yes, we are having the very same issue.  My employees are requesting paper checks.  I need resolution ASAP.

K_Siman
Moderator

My employees did not get their payroll direct deposits for today 4/30/21

Hello, @stacy-long and @seymouracc. I understand how frustrating this is and how important it is for our customers to pay employees on time and promptly. Right now our team is aware of this issue with direct deposits and is working on getting this resolved ASAP.

 

Currently, the bank/financial institution has until 5 pm to deposit the money to the employee accounts. Regardless, we're actively tracking each of our affected customer accounts to see if we can provide a more accurate time frame and get employees paid sooner.

 

It's very important that you DO NOT cancel payroll and create paper checks. 

 

We'll monitor the situation closely and keep you all included in any updates as they come to us here in the Community.

 

Thank you for your patience while we work on this issue.

cvantuyle
Level 1

My employees did not get their payroll direct deposits for today 4/30/21

How do we know that you guys are aware of our Problem with this as well??  I'm leaving town and if it won't get resolved BEFORE 3pm CST I need to do something else!!  HELP Insignia Signs, Inc 405-740-3788

K_Siman
Moderator

My employees did not get their payroll direct deposits for today 4/30/21

Hello @cvantuyle.

 

Thank you for reporting this in the community. We have resolved the issue from this morning which prevented some direct deposits from being processed as normal.  We expect to see funds available in your employees' bank accounts by the end of the day today.

 

In the meantime, this status page will have the latest updates and information on the issue while we work through all impacted accounts: Status Page.

 

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

CoopV
Level 1

My employees did not get their payroll direct deposits for today 4/30/21

We are having the same issue here. Do we have to contact you for you to know our account is having issues? Or will it automatically resolve. Our bank says they see nothing on their end and it's already 12:30 PM CDT.

JessT
QuickBooks Team

My employees did not get their payroll direct deposits for today 4/30/21

Hi everyone,

 

I'd like to inform you that this issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

We thank you for your patience and time to post in the Community. Have a good weekend!

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