My employees didn’t receive their direct deposits today.

Allow me to direct you to our support team to verify your direct deposit concerns, Absatx.

Since you’ve processed the deposit for your employees properly, but it still hasn’t gone through, I recommend contacting our QuickBooks Payroll Live Support team. They can investigate the issue and determine whether other users are experiencing similar problems.

On top of that, they will guide you through the next steps to resolve the issue efficiently. Here’s how you can connect with them:

1. Click the Help icon.
2. In the Search tab, select Contact Us.
3. Enter your concerns and click Continue.
4. Choose a way to connect with us.

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Feel free to ask for help in the Community if you need anything else.

Came here for this same issue.

Same. My bank did not receive the file from Bank of America, QuickBooks bank. Yet it says processed and the pay date is correct. Have you had any luck getting it corrected?

I finally got someone on Chat and this is what she said

"Got it- yes the product experts are aware of this issue and the employees will 100% be paid today, there was a glitch within the system which has caused this issue that is across the entire QBO platform unfortunately, BUT they will be paid today :)"

So now we wait....

No, I have a call into Quickbooks, waiting on them to call me back.  My bank (Alliance) said that they have received MULTIPLE calls this morning and that it's on Quickbooks end.